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ShipStation Support @shipstationhelp
Joined March 2019
  • Tweets 2,199
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Our team is aware of issues with ShipStation Connect and are working internally to resolve them along with our partners. Status updates can be found here: status.shipstation.com/

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We are currently aware of issues logging in and navigating our platform. This is an absolute top priority for our teams. You can see the most recent updates here: status.shipstation.com/

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We are currently aware of issues that are preventing merchants from logging in - this is a top priority. More information and updates can be seen here: status.shipstation.com/

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In the meantime, merchants can login using the following URL: ss.shipstation.com/?forcetp=…

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This has been resolved. Thank you for your patience!
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We are currently aware of some issues with loading pages on ShipStation. Our dev team is aware and actively resolving the issue. We will update our status page here with a resolution when one is found: status.shipstation.com/

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We are currently aware of some issues that ShipStation is having regarding performance. This is a top priority for our teams. You can stay up to date on our status page here: status.shipstation.com/

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This has been resolved! Thank you for your patience.
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Our Engineering and Development Teams are aware of document generation issues affecting our merchants. This is a top priority. More information can be seen here on our status page: status.shipstation.com/

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This issue has now been resolved. Thank you for your patience and understanding! Happy Shipping!
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ShipStation's teams will have the day off in observance of Memorial Day. Please submit a ticket to support@shipstation.com if you need assistance. Have a great day!
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We're currently experiencing latency issues - our development and engineering teams are on this and it is a top priority. More information can be found here: status.shipstation.com/

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This has been resolved! Thank you for your patience.
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We're currently investigating an issue with label generation and other processes. This is a top priority! Keep up to date here on our status page: status.shipstation.com/

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This has been solved! Thank you for your patience.
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We are aware of an issue importing orders from eBay. Please reach out to our Support team to get these imported. More information can be found on our status page: status.shipstation.com/

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This has been resolved. Hope you have a great week!
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We are continuing to investigate an incident with Walmart which is causing issues for import and post back. More information and updates can be seen here on our status page: status.shipstation.com/

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We're aware of an issue with importing orders from eBay. Our teams are working on a resolution. You can keep up to date here: status.shipstation.com/

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This has been resolved. Have a great weekend!
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