Needed this reminder today. Thanks @LindsayTjepkema

anyone know of a tool or workflow where you have a list of companies that you want an intro to, and this thing figures out who at the company has someone in their network to make an intro? (instead of manually going through linkedin sales navigator)

You can’t outwork the whole world. There’s always going to be someone somewhere willing to work as hard as you. Someone just as hungry. Or hungrier. Assuming you can work harder and longer than someone else is giving yourself too much credit for your effort and not enough for theirs. Putting in 1,001 hours to someone else’s 1,000 isn’t going to tip the scale in your favor. What’s worse is when management holds up certain people as having a great “work ethic” because they’re always around, always available, always working. That’s a terrible example of a work ethic and a great example of someone who’s overworked. A great work ethic isn’t about working whenever you’re called upon. It’s about doing what you say you’re going to do, putting in a fair day’s work, respecting the work, respecting the customer, respecting coworkers, not wasting time, not creating unnecessary work for other people, and not being a bottleneck. Work ethic is about being a fundamentally good person that others can count on and enjoy working with. So how do people get ahead if it’s not about outworking everyone else? People make it because they’re talented, they’re lucky, they’re in the right place at the right time, they know how to work with other people, they know how to sell an idea, they know what moves people, they can tell a story, they know which details matter and which don’t, they can see the big and small pictures in every situation, and they know how to do something with an opportunity. And for so many other reasons. So get the outwork myth out of your head. Stop equating work ethic with excessive work hours. Neither is going to get you ahead or help you find calm. [The Outwork Myth — It Doesn't Have To Be Crazy At Work, 2018]

Love to see such a positive use case for ai! Go @suekhim and Silas! Can't wait to try with my kiddos

Are humans better at customer support or is AI? The answer is more nuanced than you may expect. This week, we audited a helpdesk for a subscription ecommerce brand that had humans only doing support, then humans AI, then only AI. We were specifically looking at the save rate for subscription cancellations, meaning: When customers write in to cancel their subscription, does the agent (human or AI) ask why they're cancelling and make a save offer? In this brand's case the answer came down to a lack of training and consistency in every scenario. The AI was more consistently asking "Why?" before cancelling a subscription. Clearly, the humans (a BPO based overseas in this case) were not trained to do this and the AI asked why about half of the time. But the AI wasn't making the right save offer even when it had the reason for the cancellation, because most AI CX tools aren't sophisticated enough to do this kind of reasoning (that's what we're building at Hoop). The humans save rate was 1/3 the AI only case! Overall, a 1% save rate is just bad no matter who's managing it, humans or robots. The answer here lies in training and structure. The humans would probably do a much better job if they are trained to handle these scenarios consistently, and equipped with the right offers. That takes a LOT of time and energy to put into place with no guaranteed return. It's a lot easier with the right AI tool (and this is why we're building it). This brand would benefit immensely from working with @HoopDotApp on a custom save policy with our retention agent, helping retain more customers with the right save offer at the point of cancellation. Are you surprised at the results here?

This is how you know ai isn’t killing jobs

If you’re in a leadership position, you have to be using AI daily in both an IC and management use case otherwise you’re never going to understand the real world implications

looking for an AI native calendar solution. what makes it AI native? idk i just really dislike notion calendar and would like to experience something new

“According to the American Time Use Survey well-being questionnaire, fathers say that little brings them more joy than being with their kids, other than hanging out with friends.” 💯

Welp time to touch grass. Claude is down.

Anyone invest in a robotic lawn mower? Curious if these are good enough yet

7 things every kid needs to hear: 1. I love you 2. I’m proud of you 3. I’m sorry 4. I forgive you 5. I’m listening 6. Communism has failed every time it was tried 7. You’ve got what it takes

Remember when “ChatGPT wrapper” was an insult?

"What's Claude?" one tour guide asked the other on a hike I was recently on. "It's like ChatGPT but for work," the other guide responded. How succinct, and shows what years of positioning convey and how difficult it is to change once established in the mainstream.

I find it endearing that pages post to Notion written by "Stella's Claude" Like, it's not his Claude, it's MY Claude 😂

most days, I feel superhuman with my AI workflows and capabilities that seem unthinkable even a year ago. other times i feel totally overwhelmed and under utilized. saving tons of social posts about better workflows. have to remind myself that it's a journey

Just in case you’re having a bad day, remember this is how they weigh koalas 😍

This is too real

my openclaw 🦞 agent Sunny helped plan a dinner party. and by help i mean... made my friends feel better about not losing their jobs to ai agents anytime soon! I was curious to have Sunny help with logistical things: picking out menu items based on dietary preferences, compiling grocery lists, helping us think through anything we were forgetting. If i had to grade her, i'd give her maybe a "C-". and partly that's my fault because there were a lot of settings and instructions I had to add to make her useful. the things she did well: we gave her our dietary restrictions and the chef we wanted to source recipes from. she made suggestions on the menu based on that. she also created an awesome playlist. one particularly cool moment was when I gave her a "vibe" and she made a playlist with American music. then I told her to make a similar playlist with Israeli music because we were making Israeli food. "No problem!" and she generated a list of songs I didn't know that totally matched the vibe. the things that were awful: basically everything else. she ignored other people in the group chat (a setting I had to adjust), forgot what she was doing every few hours (another setting I had to fiddle with), and forgot a few recipes to include in the combined grocery list (something we only discovered on the day of!). glimmers of promise for sure, but realistically created more work than value at this moment. still, a really fun experiment. thanks to my friends for their endless patience in the group chat! Dinner party: Great success. AI agent: Not so much.

Chag sameach to everyone who is celebrating!