ALT A poster titled, CASE STUDY: Making M-PESA Accessible for Everyone. Featuring photos of, Hakim Luyima, Nora Oyiengo, Catherine Njoki and Lynet Wayua

ALT Image showing Denis on the left and a short bio description of him.

ALT Screenshot: Auditory disability metrics

ALT Screenshot: However, for Dennis, our tester, who is visually impaired, challenges arose.Navigation through sections of the M-PESA app that couldn’t be read by the screen reader posed difficulties. These sections included send/request money, pay, withdraw, airtime buttons, my spend and scan buttons along with the mini app buttons. The buttons when clicked, read out “button” instead of their actual label when read by the screen reader. This means that blind users are unable to differentiate the buttons displayed on the screen and also ultimately can not complete their desired action. We presume that this issue arises from incorrect labeling of these buttons within the app’s code.

ALT screenshot: Also, we observed that Dennis couldn’t identify advertisement stories within the app because they had no ALT text & hence couldn’t be read by the screen reader, and the blurred account balance made it inaccessible to the Dennis to know his balance. Dennis concluded that he could not use the app at all and that it was inaccessible to him.