🚀 Thena @AnthropicAI integration. Anthropic’s most advanced AI model just got a serious upgrade—real-time access to customer support data via Thena’s Model Context Protocol (MCP). Claude can now see what your support team sees: ✅ Open and historical tickets ✅ Account metadata ✅ Product issues, patterns, and context ✅ Real customer conversations This means Claude can: Answer support queries with full context Flag bugs, churn risks, and feature gaps Create and update tickets Summarize and surface insights for product, eng, success, and beyond Support data is no longer siloed. It’s now active fuel for every part of your business. Plug in Claude. Let it work like a fully trained teammate.

Collect requests inside Slack. ✅ Slash-command, emoji or keyword triggers. ✅ 30 fields, true structure. ✅ Auto-ticketing inside your support stack. If you’re using Slack today and intake is still chaos — check out how Thena handles forms the right way: thena.ai/post/slack-forms

Great B2B support starts with the first message. We built a Guide to B2B Support Responses — 60 examples for Slack, email, and chat that balance speed, empathy, and context. 👉 thena.ai/post/b2b-customer-s…

Slack Thena now has @claudeai in the mix 😍 We are excited for the possibilities here 🚀

Good morning and happy Monday. Every week, B2B support teams are being asked to do more with less - handle rising customer expectations, expand across multiple channels, and still deliver a experience that unblocks revenue. The answer isn’t just “work harder.” It’s building smarter systems powered by AI that make every interaction count. At Thena, that’s exactly where our focus is: helping modern support teams turn conversations into opportunities, with context, speed, and intelligence built in. This week, we’ll be sharing ideas on how AI can reshape the future of B2B support. Stay tuned.

“Pls help ASAP… but also, no rush until Monday.” Customer support life = 🤹‍♂️🔥 #CustomerSupport #FridayMood