Joined June 2018
- Tweets 7,629
- Following 635
- Followers 3,313
- Likes 213
29 Photos and videos
17 May 2024
Hello there,
Thank you for reaching out to Customer Support!
I'm sorry to hear that you received a items not as described. I've issued a full refund for the items to your original form of payment.
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9 Oct 2022
Hi . Thank you for reaching out to Customer Support!
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9 Oct 2022
I understand please hold while I transfer you to my team who can further investigate this for you. Have an amazing rest of your day๐
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10 Oct 2022
We are sorry to hear we never received your bag. We don't see any in transit scans for bag B2CWB-P5HQF. Do you have any receipts or emails from the carrier that confirms the bag was sent to us?
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26 May 2022
Instead of requesting a Clean Out Kit, you can order a Donation Kit and turn your clothes into cash for a charity of your choice.
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26 May 2022
For every donation bag, we give $5 to your selected charities supporting families, education, natural disaster relief, and the environment. Instead of a payout, you'll get a tax receipt and those warm and fuzzy feelings that only come from helping others. That's a karmic win-win.
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8 May 2022
Hello ! Thank you for getting in touch. We'd gladly help you reset your password. What is the email associated with your account?
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22 Sep 2021
๐Thrifters! In addition to our Twitter Support hours, we're also available via chat on our site & app Monday-Friday from 6am-8pm PST and Saturday-Sunday from 7am-5pm PST!
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16 Sep 2021
We're so sorry to hear you may have received an item not as described, and happy to help with this. To confirm, would you like to return these three items?
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16 Sep 2021
Additionally, we're sorry about the recent delays, as we are implementing new shipping processes, and still working to perfect the process & bundling process. Your feedback is greatly appreciated and we will be sure to share with our team.
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23 Feb 2021
So sorry for this oversight on our end! For security purposes, please send us a DM and we'll further assist you!
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4 Dec 2020
We're so sorry for this oversight, Anna! Please send us a DM with your order number and we can help! ๐
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23 Jun 2020
Hello Jessica! We received your DM but regrettably, we are unable to send a response. Kindly check your settings to allow us to respond to your message. ๐
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24 Apr 2019
Welcome, any new Skimm'rs! If you spotted thredUP in today's edition of @theSkimm, just FYI - you will automatically get an awesome free pin with your thredUP order!!
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15 Apr 2019
Psst, BIG things are coming to thredUP tomorrow๐!! You donโt wanna miss out on the reveal. To be in the know, download the latest version of the app! #chooseused
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29 Jun 2018
Hello Twitter world, we can't wait to help you thrift better! ๐๐
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