SERVICE RESTORATION: ProjectX Platform Now Stable!
The AWS outage has been fully resolved, ProjectX is now stable and fully operational. Users may resume trading and platform access as normal.
Critical Update
Please Note: Due to the technical disruption caused by the AWS outage, all trading activity and data recorded on Monday, October 20th, from 2:00 AM CT until the end of the trading day are automatically considered voided. This means that any Profit and Loss (PNL) recorded during this specific timeframe will be erased from accounts and will not be counted towards performance metrics.
Important Update Regarding Support Tickets
We’ve received a high volume of outage-related tickets. Our team is addressing them in order, please be patient and avoid submitting duplicates. Every affected account will receive an update soon.
Thank you for your cooperation and understanding.
We are currently experiencing a widespread service disruption impacting the ProjectX platform due to a major Amazon Web Services (AWS) outage.
Immediate Action Required
To protect your accounts and positions from technical instability, we strongly advise you to HALT ALL TRADING and stop accessing the ProjectX platform immediately.
We cannot guarantee the stability of trading operations until the underlying AWS issue is resolved.
This halt is in effect until further notice.
Next Steps
Our team is actively monitoring the situation and AWS updates. We apologize for any inconvenience caused by this external disruption and will provide the next update in this channel as soon as we have confirmation of service restoration.
Thank you for your immediate cooperation.