UK based lover of communication skills and commercial acumen. Interested in smart people with great wit! Now helping to change the world of insurance with tech
Joined February 2009
- Tweets 1,649
- Following 348
- Followers 231
- Likes 418
126 Photos and videos
19 Jun 2025
I spent two hours Sunday sorting this!!! Now even have a claim number from
@LGUK and a repair technician would call me on Monday or Tuesday to organise a visit! Well it’s now Thursday and nothing - so so poor
3
1
66
18 Nov 2024
@AerLingus you should be ashamed of yourselves. 5 months after cancelling a trip of a lifetime for a children’s choir from Belfast still haven’t had our money back.2 years of fundraising and cancelled with 2 days notice. Now giving tour operator runaround. Have some respect
16
2
432
19 Nov 2024
@AerLingus it was 30 children (& parents) that you let down. It’s worth noting that hotels have provided full refund already (actually within three weeks) @bbcradioulster @SimonCalder
11
1
177
14 Dec 2023
@easyJet thanks@for the email at 8:49 - we have only been sitting on your plane for an hour and 35 mins! But I’ll keep an eye on the departure boards! “Digital lipstick on a legacy pig”
179
7 Aug 2023
@IrishRail explain why my daughter (14) who has a enterprise plus return ticket to Belfast was not allowed on the train with the doors still open at 12:18 (and I know what time it was as she is on phone with me) and now is alone in Dublin - disgrace and your staff were rude
3
549
23 Dec 2022
@easyJet your app says this and it’s 16:35 and we are still in the holding bay. Taxis companies in the other side looking at a ‘live’ system that isn’t updating - why why why
121
22 Aug 2022
@StephenNolan @bbcradioulster - Monday morning - grey outside, people worried about bills, food, clothes and heat and you guys decide that we should start the week with a survey to wind people up!! What’s the point! I’d love to be in your editorial planning meeting. Cheer us up
1
22 Aug 2022
Interesting that @StephenNolan now calling for demographic and participants details of the survey. Surely you should have done that first. What’s the end point of this discussion - what are you trying to get to? Just wind people up
21 Jul 2022
Hi @British_Airways have you refunded my cancelled flights yet. 14th July Belfast city to London Heathrow. My account details are gold card 22191805.
Please refund the original payment card. I am not interested in talking to a robot agent or trying to hold on to a call for 40mins
2
2
1
21 Jul 2022
@British_Airways all of my details are in my account 22191805 including the card that made the booking with - just pay it back
1
21 Jul 2022
@British_Airways why do you need this - you knew who I was when you cancelled and sent me a text two hours before flight due to depart!! It’s just lazy - just pay my money back
13 May 2021
WeWork CEO Says Least Engaged Employees Enjoy Working From Home - WSJ - not sure about credulity of this given what this CEO does for a living!!! wsj.com/articles/wework-ceo-…
Trōv's insurance technology enables companies in the UK to easily launch digital renters insurance in 3 ways: Affiliate, White-Label, and Embedded Partner Programs. Want to learn more? Check it out 👉 lp.trov.com/renters-insuranc…
3
1