Improvement advisor, AHP and exec coach. Passions are improving experience for all, patient safety, co-production and compassionate leadership. Tweets my own.

Joined December 2015
437 Photos and videos
We spent 4 years as team @enhtqi and I can honestly say I learned more about systems, improvement, leadership and what really matters in those 4 years than I did in any other role in 25 years in the NHS. It’s so long from us and me for now as I explore new beginnings ❤️
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I read heartbreaking tweets like this repost @cull_anna and articles about the experience of NHS staff nursingtimes.net/news/nurse-… and wonder if the system that needs fixing is right down to the interpersonal relationships between all of us. Human to human #KindnessMatters
Poor little boy this scares the living daylights out of me! Listen to the child’s parents! Reasonable adjustments can be made! 😢
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Trace Van Wyk retweeted
14 Feb 2024
“The other side’s dignity may not mean much to you, but it means everything to them.” — William Ury Listen to my interview with master negotiator William Ury: tim.blog/2024/02/13/william-…
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I was supposed to start the top managers programme @TheKingsFund today. Had a bursary from Simon and his wonderful team @WalterCo and the place secured and life had other plans. #silverlinings #kindnessmatters #bestlaidplans
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Definitely have a lot of experience of hearing this when people are tackling difficult issues. If you’re going to make difficult decisions and/or just tow the party line at least have the courage to own it or give somebody a plausible why!
"Managerial ventriloquism" is a common practice in the health & case sector. It's where leaders mention others (often those in higher authority) when they ask people to do things. Eg, "the Regional Office needs this by the close of play" or "the Director says we have to do this". Over time, a culture builds where: A) managers speak for others too frequently, undermining their own credibility & B) responsibility keeps being passed to someone else, with no one willing to take ownership of decisions. This article sets out research-based tactics for leaders to own their own words & build their own agency & that of their teams: sloanreview.mit.edu/article/… By David Hollis & Alex Wright @mitsmr
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Trace Van Wyk retweeted
17 Jan 2024
In praise of "worker bees" in organisations & in nature. They keep the system going. Hierarchical structures often fail to recognise the impact of small-scale contributors. We need to acknowledge that “smaller” players are critical to the health & resilience of larger organisations. (Also, in nature, bees hate micromanagers): ilaglobalnetwork.org/learnin… Via @drkathyallen @The_ILA
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Trace Van Wyk retweeted
On the first day of Christmas🎄Fab gives to you the winner of #TNTAward🧨... @AnneRobsonTrust and highly commended @enherts... ow.ly/CLih50QeHhc ow.ly/kZ4U50PWLpr #Fab12DaysOfChristmas @RoyLilley @trace_vw
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Trace Van Wyk retweeted
Thank you @FabNHSStuff ! We're so pleased! @enhtqi @trace_vw @Bianca_enhtqi @cull_anna @BeckyL08 😊🎉
The winner of #FabQITeamAward sponsored by @Liaison_Group and presented by Dame @CNOEngland is... East and North Hertfordshire NHS Trust 👏for their continuous quality improvement team... ow.ly/t5uP50PZjNY #FabAwards23 @RoyLilley @enherts @CzarCacanindin
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Trace Van Wyk retweeted
Still shocked and incredibly honoured to received the Highly Commended TNT Award. Thank you @ENHHCharity @enherts @CarersinHerts @ChiefNursePHT @AndreaHone1 this would’ve not been possible without true partnership working ❤️ #NHSthinkCarer
Well done 👏 to East and North Hertfordshire NHST for receiving highly commended for the #TNTAward🧨 sponsored by @TAPthankUK and presented by @JaneMCumming on their work on the early identification of carer... ow.ly/kZ4U50PWLpr #FabAwards23 @RoyLilley @enherts
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Trace Van Wyk retweeted
#fabawards23 QI Winners.
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Trace Van Wyk retweeted
The winner for #HartleyLarkinAward🚢 sponsored by @vororhealth and presented by Ed Smith is... East and North Hertfordshire NHST for their work on reducing hba1c-related cancellations for surgery in pre-op assessment... ow.ly/n75i50PWQj3 #FabAwards23 @RoyLilley @enherts
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So proud of our team. Thank you for recognising amazing work #fabawards23. Nice to know our work is recognised as FAB and worth sharing by like-minded colleagues. Well done @CzarCacanindin @Bianca_enhtqi @cull_anna @BeckyL08. You are all incredibly FAB! #stickitupyourjumper
The winner of #FabQITeamAward sponsored by @Liaison_Group and presented by Dame @CNOEngland is... East and North Hertfordshire NHS Trust 👏for their continuous quality improvement team... ow.ly/t5uP50PZjNY #FabAwards23 @RoyLilley @enherts @CzarCacanindin
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Trace Van Wyk retweeted
The fabulous @RoyLilley opening this years #FabAwards23 and getting the party started 🎉 Who is so excited to see everybody after so long! Reflecting that we all share a sincere and honest commitment to do things better. @gbtpo @DaniG4_
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As leaders please genuinely ask yourselves how many of these you’re really living and not just paying lip service to. Then take action that is authentic. The little decisions you make will be the ones that drive lasting change.
Do not miss! to read this profound white paper - Improvewell - such a profound work about How we can Understand the healthcare retention landscape. Discover the drivers to proactively reduce attrition. Download @ImproveWellUK’s new white paper: improvewell.com/retention
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Yes very simple and when not there so very apparent
Four fundamental ways to boost engagement at work. With the rise of hybrid/remote work, there’s a real risk that, unless we're far more deliberate about creating a culture of belonging, the people we lead may come to feel like “just another face on the Teams screen.” People need to feel: 1) Seen: that they make a unique contribution and that their absence would be noticed. 2) Heard: that their ideas and suggestions matter. 3) Valued: that their contributions are appreciated, especially when they make a significant effort. Research shows leaders systematically overestimate how much appreciation they’re conveying to their teams. 4) Encouraged: in the form of aiding and guiding each person's career. hbr.org/2023/11/4-fundamenta… By @dorieclark and @Prof_Redding. I paired it with a graphic by @lizandmollie
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We are not sure if Don said this first but whoever said it, it’s true. If you look around and the system is behaving as it always has, don’t be surprised when things don’t change.
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If you’d like to see the QI team some of our ENHT projects receive an award we would appreciate you taking time to vote for us please 🙏 @margaretdevaney @sepsismaggie @clairecuttingOT @lisawebbOT @MikeChilvers1 @bramall_jon @Bianca_enhtqi @CzarCacanindin @cull_anna @BeckyL08
Have your say! On Monday 30th October, voting will open for #FabAwards23- make sure your vote counts 🎖️ Voting will close at 10 pm Sunday, 5th November ow.ly/nCIg50Q1Mqx @RoyLilley @gbtpo
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If you are a leader in healthcare, should this not be our aim, for patients, communities and for the people working in the organisation? #patientsafety #staffwellbeing
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Trace Van Wyk retweeted
You hit the nail on the head 🔨
Replying to @sepsismaggie
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You can google a set of tools. It is the leadership and how you make people feel that counts. Which one of these could you be working on in your own leadership journey today? #goodluckwiththat #notbeingtrasparency
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