Distributors hired 5 people to replace 1 retiring rep. They were still losing business. The problem isn't headcount. It's that decades of product and customer knowledge walked out the door with that rep, and nothing captured it. goaugment.com/blog/your-best…

SCOTUS Ruling in Freight today: First thought I've now spoken to/texted 8 brokerage CEOs today. The Supreme Court just stripped brokers of their federal liability shield, opening brokers to negligent carrier-hiring lawsuits in every state. The first reaction isn't fear. It's confusion. My take: Do what you can control. Tribal knowledge inside your brokerage just became a legal liability. If your carrier selection process lives only in the heads of your most senior operators, you are exposed. If your carrier vetting amounts to validating active authority and a pulse, that will not hold up. If your audit trail does not survive a subpoena three years from now, you have work to do. The brokerages that come out of this strongest will treat carrier vetting as core infrastructure — standardized, deployed across the entire org, executed the same way on every load, and documented in perpetuity. Not tribal knowledge. Not the way Joe has always done it. A system. Every prior inflection in freight — deregulation, the rise of the 3PL, the digital shift — created winners and losers based on who adapted fastest. This one will too. Because every load is now a legal exhibit.