Tymeshift is now Zendesk Workforce Management! Follow us at @Zendesk for the freshest WFM updates!
Joined August 2012
- Tweets 2,488
- Following 1,020
- Followers 512
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834 Photos and videos
17 Apr 2024
Big news! 🥳 Tymeshift has become @Zendesk Workforce Management, bringing you the latest advancements to boost your WFM strategies. Learn more: zdsk.co/ZendeskWfm
🤔 What is workforce management? And how can Zendesk WFM help your business succeed? zdsk.co/43U53aO
✅ Have the right people in the right channel at the right time, reduce overhead costs, and improve employee satisfaction and productivity.
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13 Sep 2023
Soft Skills get a bad rep, possibly because of their name. But it’s the first thing we look at when hiring, and this is why. tymeshift.link/38wns4M
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19 Jul 2023
Anette's precious tip for the day! And there is more here ✨👉 tymeshift.link/3Lqv2MJ
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23 Jun 2023
A brief recall: Soft skills are essential, not "soft."
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.@Tymeshift was made for Zendesk. With AI-powered forecasting, automatic agent scheduling, and real-time reporting, you can create more seamless experiences for your support team and your customers, all within the Zendesk platform: zdsk.co/3qLB5WX
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We are happy to announce @Tymeshift is now a part of Zendesk, bringing AI-powered workforce management to all our customers.
This acquisition furthers Zendesk's commitment to offer innovative omnichannel and AI capabilities powering exceptional CX: zdsk.co/3qZXf7W
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19 Jun 2023
Good morning early birds! Here's some morning motivation :) what's one thing you want to tackle today? #mondaymotivation
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12 Jun 2023
It's nice to keep things interesting during my Monday mornings 😴. That's why I play a little game called 'How Many Things Can I Forget Today?' Coffee, meetings, muting myself - the possibilities are endless! And we even got a playlist for that! 👉 bit.ly/3zmUzCh
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9 Jun 2023
Looking for ways to improve your peak season planning? 🎯 Discover how Alan Pendleton, CEO and Co-Founder of @arena_cx can help you with effective workforce management strategies.👉 tymeshift.link/3MR6nEQ
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7 Jun 2023
Okay, maybe we couldn't resist testing the new AI Adobe Generator...
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5 Jun 2023
🚨 Product Update Alert 🚨 Tailor your forecasts to your preferred channels and teams, and make data-driven decisions with confidence!
tymeshift.link/3O8z8xo
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1 Jun 2023
👥Agent Status: Easier to gain valuable info
- You can now see Adherence Duration in Agent Status, not to mention you can sort this column too!
- While you’re there, check out the new filtering parameters to easily see your team’s adherence status
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1 Jun 2023
🧩Agent Activity: More editing visibility
- Whenever you go to edit an agent’s activity, you’ll now see a note of the last user who made changes and when they were made
- Start Day and End Day are now prominently displayed, helping you avoid overlapping times
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New #CXTrends research identifies five ways consumers expect AI to radically change customer service, and how your business can be prepared: zdsk.co/3WyMiGc
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29 May 2023
Don't let things get out of your control... #LifeHappensWhenYouDontForecast 👉tymeshift.com/life-happens
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26 May 2023
🚀 Propel your CX career to new heights with these 5 essential tips 👉 tymeshift.link/3M4SeRg
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Zendesk WFM (Tymeshift) retweeted
21 May 2023
Roses are red, violets are blue, it was bound to happen, now AI writes poems too.
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25 May 2023
✨Remember: Creativity is an essential skill for all the work you will do.✨
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