Avid snowboarder, proud father and helping customers to serve better and sell more newvoicemedia.com
Joined May 2012
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Zoom buys cloud call center firm Five9 for $14.7 billion – TechCrunch buff.ly/3xOI7ZG
EasyJet collaborates with Boots for Covid tests | Travel Weekly buff.ly/3huSwCS
IATA welcomes Rolls-Royce commitment to open after-market best practice buff.ly/3hzpuSP
UK adults less reluctant to fly than last autumn | Travel Weekly buff.ly/361FoQy
A third of consumers have more to spend on holidays than pre-Covid | Travel Weekly buff.ly/3A89Ndu
Three ways the travel industry can benefit from the 2021 holiday booking buzz - Sabio Group buff.ly/3tBuydH
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Tui UK boss calls for travel corridor and FCDO advice alignment | Travel Weekly buff.ly/3cFSghV
Sabio Group acquires makepositive, expanding focus on Customer Relationship Management - Sabio Group buff.ly/3rvyr32
Tui chief executive insists European travel this summer is ‘possible’ | Travel Weekly buff.ly/2ZZdTUq
Sabio Group listed in the 2021 The Sunday Times HSBC International Track 200 - Sabio Group buff.ly/3kkTWRo
Lastminute.com threatened with legal action if it fails to pays delayed refunds in seven days buff.ly/3tQ6ip9
Mark Ward retweeted
15 Dec 2020
To ensure they can offer best-in-class #customerexperience, @marksandspencer asked to help replace a legacy phone system which routes 11 million calls to stores and #contactcentre per annum, with an #AI-powered solution. Download the case study 👉 ow.ly/pVMj50CLOn0 #CX
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Mark Ward retweeted
16 Dec 2020
A worldwide provider of #healthservices has signed a three-year services contract with Sabio Group to deliver support for its European #customerengagement #technology platform. Read more ow.ly/TE1l50CLOUJ #brilliantCX #CX
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Mark Ward retweeted
14 Dec 2020
The #pandemic has put high street stores under immense pressure. But it's not the end of our town and city centres. @wards03 explains how we need to rethink our approach to #customerexperience (#CX). Read more bit.ly/2LArCNK #brilliantCX #retail
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