hats off to lead flight attendant Kendra today on
@Delta 1772 from Tulum to Atlanta. absolute first class experience.
FAs are in the unique position to make or break the customer experience. usually my posts tend to rant about the bad ones, but this is one of those exceptions compelling enough to tweet about.
personable, friendly, smiley, and most importantly, human - like an old friend who stood in the aisle most of the flight chatting with customers. she's one of the good ones, Delta. never let her go.