Joined March 2017
- Tweets 945
- Following 1,924
- Followers 495
- Likes 2,195
187 Photos and videos
Pinned Tweet
Mar 24
After a couple of years after our "death" some of our innovations have not been yet adopted. There is space to improve digital empathy with data.
Our post-mortem with Claude.
claude.ai/share/49f6dc80-e5f…
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Our proposal for banking , enriching push notifications adding value to the customer #CX becoming a casual gamified PFM and capture behavioral micro-reactions to build a customer-mindset profile that future #AgenticAI could use to create "human touch / empathy"
#Money2020EU
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Too young & lean new to attend this #Money2020EU but our proposal to banks and fintechs is leveraging the cheapest channel (free), the push notification to add value to the customer, and some gammification to capture microfeedback as foundation of mindset context for #AgenticAI
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The point is that #AgenticAI needs data that are not being generated yet. It is not about optimizing traditional data, is to generate the data that could Agents to become empathetic, with human touch.
Inlytips is about this inly.tips
May 29
Agentic orchestration layers allow AI agents, enterprise systems, and data connections to work together across functions.
As cognitive bottlenecks shrink, that allows decision-making to speed up, coordination to improve and new operating models to form. mck.co/4fJb564
ALT Diagram showing the agentic orchestration layer directing workflows between enterprise context, agents, and data connections.
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Transactions tell you what happened. Mindset tells you who you're dealing with. #AgenticAI needs both — and most deployments are missing the second layer entirely.
inly.tips/blog/customer-mind…
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Please, help us filling this brief (and anonymous survey) for Banking/Neobanking/Wealth/OpenBanking vertical
tally.so/r/Xx2LQg
#CX #AI #agenticAI #banking
ALT https://tally.so/r/Xx2LQg
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Explaining inly.tips the #preAgenticAI tool to delight customer while gathering behavioral data for your Agents.
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You increased your AI budget. So did everyone else. But CX impact is barely moving. The gap isn't the technology; it's the missing customer context underneath it.
#AgenticAI needs #preAgenticAI and preAgenticAI can leverage your customer #CX
inly.tips/blog/ai-investment…
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Unfortunately bootstrapping not always work as B2B sales cycle of innovative platforms is painful.
We stopped the activity some time ago but we see that our "ideas" are not still added to CDP/DXP solutions.
Our ideas could leverage your platform & our networks are open. Know more
31 Aug 2022
And even go beyond...conversational makes feasible and soon mandatory the empathy and empathy it is not only about language but mindset understanding.
whenwhyhow.tech/Post_2022012…
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Whenwhyhow retweeted
31 Aug 2022
And even go beyond...conversational makes feasible and soon mandatory the empathy and empathy it is not only about language but mindset understanding.
whenwhyhow.tech/Post_2022012…
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Whenwhyhow retweeted
8 Feb 2023
There is too muy hype about #ChatGPT, a very interesting tool fulfilling the conversational "what" but remember conversational P2A UX is also about "when" (the right moment), "why" (the context) and "how" (length, pauses, etc according to end client skills). Conversational #CDP
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6 Oct 2022
Interesting this artible by @FinancialBrand
In our opinion, behavioral experimentation required model external environment with 4th party data and combine with 1st party data to understand the "whys" of customers. 1/2
thefinancialbrand.com/news/b…
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6 Oct 2022
2/2 Here we explain how. We can act as satellite CDP to enrich main CDP profiles.
whenwhyhow.tech/Post_2022042…
13 Sep 2022
Gartner predicts that chatbots will become primary customer service channel in 2027. Are CDPs ready for that or they are too focused in web / app data collections, cookies, identity resolution?
Whenwhyhow is a CDP "conversational and 4th party data first"
gartner.com/en/newsroom/pres…
Whenwhyhow retweeted
31 Aug 2022
Finally the gamechanger. Conversational commerce becoming mainstream. Time for web/app tools (analytics, CDP, DMP) to reinvent themselves or expand to profile chat skills to help to deliver unique/personalized UX in this new channel. Our #CDP has in-built chat-skills profiler 1/3
29 Aug 2022
Today @JioMart is LIVE on @WhatsApp with our first end-to-end shopping experience. You can browse products, add your items to your cart, and make your payment -- all within a WA chat!
Excited about the opportunities this opens up for businesses to build experiences on WhatsApp!
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31 Aug 2022
Finally the gamechanger. Conversational commerce becoming mainstream. Time for web/app tools (analytics, CDP, DMP) to reinvent themselves or expand to profile chat skills to help to deliver unique/personalized UX in this new channel. Our #CDP has in-built chat-skills profiler 1/3
29 Aug 2022
Today @JioMart is LIVE on @WhatsApp with our first end-to-end shopping experience. You can browse products, add your items to your cart, and make your payment -- all within a WA chat!
Excited about the opportunities this opens up for businesses to build experiences on WhatsApp!
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31 Aug 2022
And even go beyond...conversational makes feasible and soon mandatory the empathy and empathy it is not only about language but mindset understanding.
whenwhyhow.tech/Post_2022012…
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25 Jul 2022
excited to see @whenwhyhow_tech listed amont this impressive list of #martech and #cdp companies by @slashdot . We are trying to complement the mainstream vendors with missing features in an easy way. Conversational skills profiling and Mindset profiling.
slashdot.org/software/p/Dyna…
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