What do you do if someone asks for a refund on a package that's taking over 3 months to arrive and your customer asks for a refund? You just move the delivery date and refuse! Nicely done @WishShopping. Way to lose a customer for life over a $9 order.
So @Airbnb is allowing guests to cancel their reservation without any penalty. What that means is that the host loses all of the money and the guest loses nothing. Nice for the guests -- really kind of crappy treatment of the hosts. How about AirBnB stepping up and sharing?