@GTTCOMM No one at GTT knows where to file SLA credit claim? We had submitted billing inquiry for SLA credit claim on March 2nd for 4 days of outage. They closed the inquiry without response. No responses on follow up, now on call am told billing does not handle SLA credit?
Since 3 months we have been moving between NOC , CRC , Sales team, billing team. Very bureaucratic system with no one taking responsibility to assist a customer and very unhappy that @GTTCOMM took over Giglinx
@Level3NOC It is over 26 hours and we are still down. We are still surprised Level3 premium IP transit does not have redundant path to on-net datacenter.