The official support handle for @ACKOIndia! We're here to help you with any query you might have about ACKO & our car, bike, health or electronics policies.
Joined March 2022
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74 Photos and videos
Jun 11
Hi Rajesh, we completely understand your concern about downloading the app to access your policy document. To ensure both security and convenience, your policy documents are currently available only through the ACKO app. (1/2)
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Jun 11
This helps keep your information safe while making it easy for you to access it anytime. -Ayan (2/2)
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May 31
Hi, I believe that my colleague has already connected with you and shared the assessment details via email. (1/2)
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May 31
As per the findings, the windshield damage could not be correlated with the reported accident under the current claim and will need to be evaluated under a separate claim. Please let me know if you need any further help. -Ruhi (2/2)
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May 29
Hi Shankar, I attempted to reach you multiple times; however, the calls went unanswered. Additionally, an email has been shared confirming that the application-related issue has been resolved from our end. (1/2)
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May 29
I'd also like to inform you that the consent and financial details are still pending to proceed further with the policy issuance process. Please feel free to reach out if you need any further assistance. -Ruhi (2/2)
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May 28
Hi Sandeep, I’d like to inform you that, upon review of the submitted documents, the continuous employment duration was found to be less than 6 months (09-02-2026 to 07-05-2026). As per the policy terms, the Loss of Job benefit is applicable only if the minimum employment duration requirement is met. (1/2)
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May 28
Since the eligibility criteria have not been fulfilled, the claim could not be considered. Feel free to reach out if you need help with anything else. -Ayan (2/2)
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May 3
Hi Ajay, we understand your concern regarding downloading the app to access your policy document. Currently, for security and ease of access, policy documents are available through the ACKO app only. (1/2)
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May 3
This helps us ensure your information remains safe and easily retrievable. For further assistance, please share your contact number via DM so that I can assist you further. -Ruhi (2/2) i.ki.show/B6DA911929
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Apr 30
Hi Shailendra, I'd like to inform you that the vehicle was received after being driven without coolant, and the necessary parts were replaced with your approval. Once normal operation was confirmed, the vehicle was delivered with a note on the job card indicating that the engine would remain under observation. (1/2)
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Apr 30
The following day, a coolant leakage concern was reported, and it was advised that the vehicle be towed back to the workshop for inspection. However, the vehicle was taken to the original equipment manufacturer (OEM) dealer instead. Feel free to reach out if you need any further assistance. -Ayan (2/2)
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Apr 29
Hi Akshay, we completely understand your concern about downloading the app to access your policy document. To ensure both security and convenience, your policy documents are currently available only through the ACKO app. (1/2)
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Apr 29
This helps keep your information safe while making it easy for you to access anytime. -Ayan (2/2)
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Apr 24
Hi Amritpal, I understand that my colleague has connected and informed you that the handwritten bill amount mentioned in the prescription cannot be accepted. (1/2)
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Apr 24
We request that you kindly share a properly pre-numbered bill along with proof of payment for further review. I'll be here if you need help with anything else. -Ayan (2/2)
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Apr 21
Hi, we completely understand your concern about downloading the app to access your policy document. To ensure both security and convenience, your policy documents are currently available only through the ACKO app. (1/2)
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Apr 21
This helps keep your information safe while making it easy for you to access anytime. -Ayan (2/2)
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Apr 11
Hi Raj, I’d like to inform you that we do offer insurance for electronic items, which is exclusively available through Amazon. The plan is only valid for devices bought either in the same cart or on the same day of purchase of the device. (1/2)
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Apr 11
Please do let me know if you need any other support. -Ruhi (2/2)
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Mar 18
Hi, I believe my colleague has already connected with you and shared the complete details of the claim assessment. While the hood was initially included in the approval based on preliminary survey findings, a follow-up inspection revealed that the approved repair/painting work was not carried out, and only the paint protection film was replaced. (1/2)
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Mar 18
Based on this, the hood-related charges could not be considered in the final settlement. The claim has therefore been processed for the admissible damage, which includes the front fender right-hand dent repair. If you need any other clarification or assistance, please feel free to reach out. -Ruhi (2/2)
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Mar 17
Hi, based on the final survey report received from the IRDAI-appointed surveyor, no external damage to the vehicle was observed, while engine seizure was confirmed. (1/2)
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Mar 17
Since internal engine damage without an external accident or insured event is not covered under the policy terms and conditions. As a result, we are unable to honor the claim. If you need any other assistance, feel free to let me know. -Ruhi (2/2)
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Mar 12
Hi Atul, I understand that my colleague has already connected with you and explained the initial work order. You were also informed that a separate claim would be required for the left-hand side doors; however, you chose not to proceed with it. (1/2)
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Mar 12
Regarding the oil leakage concern, the vehicle was inspected, and no external impact was found on the oil sump. Based on this assessment, the request to include the left-hand side panels along with the oil sump cannot be accommodated. Please feel free to reach out if you need any further clarification. -Ruhi (2/2)
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Feb 23
Hi Mohit, after a thorough review of your claim, I'd like to inform you that the final settlement can be determined only after an inspection by an independent IRDAI-licensed surveyor, in line with regulatory requirements. (1/2)
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Feb 23
As per our records, the earlier scheduled survey was declined from your end. Since this inspection is mandatory to proceed further, kindly share your availability so that I can rearrange the survey at the earliest. -Ruhi (2/2)
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Feb 19
Hi Yogesh, we completely understand your concern about downloading the app to access your policy document. To ensure both security and convenience, your policy documents are currently available only through the ACKO app. (1/2)
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Feb 19
This helps keep your information safe while making it easy for you to access anytime. -Ruhi (2/2)
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Feb 19
Hi, we completely understand your concern about downloading the app to access your policy document. To ensure both security and convenience, your policy documents are currently available only through the ACKO app. (1/2)
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Feb 19
This helps keep your information safe while making it easy for you to access anytime. For further assistance, please share your contact number via DM so that I can connect with you. -Ruhi (2/2)
i.ki.show/B6DA911929
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Feb 18
Hi Gireesh, we understand your concern regarding downloading the app to access your policy document. For security and convenience, your policy documents are currently accessible only via the ACKO app. (1/2)
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Feb 18
This helps keep your information safe while making it easy for you to access anytime. -Ruhi (2/2)
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Feb 1
Hi, I'd like to inform you that the damages claimed under the current request are identical to those submitted in your previous claim and pertain to pre-existing, accumulated damages, with only a variation in description. (1/2)
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Feb 1
As a result, unfortunately, we are unable to proceed with the claim. Please let me know if you require any other assistance. -Ruhi (2/2)
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Jan 29
Hi Mohit, I understand that my colleague has already connected with you and explained that, unfortunately, the claim cannot be honored as the treatment falls under OPD. (1/2)
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Jan 29
As per the policy terms and conditions, dental coverage is applicable only in cases where anesthesia is involved. If you need help with anything else, feel free to let me know. -Ruhi (2/2)
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Jan 29
Hi Umakant, we completely understand your concern about downloading the app to access your policy document. To ensure both security and convenience, your policy documents are currently available only through the ACKO app. (1/2)
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Jan 29
This helps keep your information safe while making it easy for you to access anytime. For further assistance, please share your contact number via DM so that I can connect with you. -Ruhi (2/2)i.ki.show/B6DA911929
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