Serving 539,000 neighbors across West Central Ohio. Follow for major outage updates and important service alerts. Report an outage: aes-ohio.com/outages
Joined March 2009
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Don't wait until a severe weather alert is issued to make an emergency plan.
An emergency kit can help you stay ready, especially if someone in your home depends on medical equipment.
⛈️ How to prepare for storms: aes-ohio.com/outage-safety
🔦 Get started with this emergency kit checklist: aes-ohio.com/prepare-emergen…
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👀Check out our crew in action today!
Reaching every outage isn’t always straightforward. In some areas, crews first had to clear fallen trees and storm debris just to safely reach the lines. It’s work that often happens before repairs can even begin, but it’s an important part of restoring power safely.
We’re now down to 128 customers without power across 56 incidents, with most outages affecting just one or two homes.
Our crews are still out and will keep working around the clock until every customer is restored. We appreciate your patience as they keep pushing forward.
#PoweringThrough #ThankALineworker
ALT Line crew using a small excavator to clear large downed tree branches and storm debris beneath overhead power lines, with broken limbs piled along a grassy roadside and dense green trees in the background under an overcast sky.
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Last night's storm brought heavy rainfall, lightning, and damaging winds. Crews are working to restore power quickly and safely to the 2,966 customers currently without power.
👉 Report outages: aes-ohio.com/outages or 877-4OUTAGE (877-468-8243)
👉 Restoration process: aes-ohio.com/power-restorati…
If you need a place to cool down, contact your local EMA or government for a list of nearby cooling centers.
#PoweringThrough #ThankALineworker
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Our crews have made strong progress restoring power after Monday’s storm, with most of the 53,450 impacted customers back on. As of 9:30 AM, about 560 customers remain without service from that storm. Crews are also responding to new outages that affected around 1,700 customers early this morning, continuing restoration efforts as conditions allow.
📷 Damaged lines in a ravine next to Eastwood Park’s bike path, where crews are working through challenging terrain.
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Crews have continued to make steady progress throughout the day. As of 6:15 PM, approximately 3,148 customers remain without power across 241 outage locations.
Because many of the remaining outage locations impact fewer than 10 customers, we anticipate full restoration by 10 pm Wednesday.
We appreciate our customers’ patience and want to thank our crews for their long hours and commitment to safety as restoration continues.
🚨 Safety reminder: Stay away from downed power lines, assume they’re energized, and report hazards online at aes-ohio.com/outages 877-4OUTAGE (877-468-8243).
👉 Report outages: aes-ohio.com/outages or 877-4OUTAGE (877-468-8243)
👉 Restoration process: aes-ohio.com/power-restorati…
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High winds from the overnight storms have caused outages across our service area. Our crews are are working safely to restore power to the 14,484 impacted customers as quickly as possible. Thank you for your patience. Please stay tuned for updates.
👉 Report outages: aes-ohio.com/outages or 877-4OUTAGE (877-468-8243)
👉 Restoration process: aes-ohio.com/power-restorati…
👉 Outage Safety tips: aes-ohio.com/outage-safety
#PoweringThrough #ThankALineworker
ALT map highlighting AES Ohio service territory indicating current power outages.
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Thank you to the AES Ohio linemen who work in challenging conditions to keep power safe and reliable across West Central Ohio.
Join us in saying thanks using #ThankALineworker and #NationalLinemanAppreciationDay.
ALT 2 linemen work next to an AES Ohio pink bucket truck. Message reads "2026 National Lineman Appreciation Day" with the AES Ohio logo.
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AES Ohio Customer Service is currently closed and will reopen on Monday, April 6, 2026.
If you were planning to call, many account needs can be handled right away using our self-service options. Especially following holidays, these tools are often the easiest and fastest way to get what you need.
Self-service options:
👉 aes-ohio.com or 800-433-8500
Outage reporting:
👉 aes-ohio.com/outages or 877-4OUTAGE (877-468-8243)
ALT A wicker basket filled with colorful eggs sits in a grassy field on a sunny day. Text reads "Customer Service is currently closed Friday, April 3, 2026"
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AES Ohio customer service will be closed Friday, April 3, 2026.
Outage reporting and self-service options will remain available.
👉 Report an outage: aes-ohio.com/outages or 877-4OUTAGE (877-468-8243)
👉 Self service options: aes-ohio.com or 800-433-8500
Please note: We often experience higher call volumes following holidays. Skip the wait with our self-service options, available 24/7, at aes-ohio.com or by calling 800-433-8500.
ALT A chocolate bunny sits in a grassy field on a sunny day. Text reads "Customer Service will be closed Friday, April 3, 2026"
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We ❤️ how our people show up. AES Ohio employees rolled up their sleeves at our recent blood drive, giving a small amount of time to help make a meaningful difference for patients and families in our community.
Staying connected to the communities we serve goes beyond energy. It shows up in simple, everyday actions that matter when it counts most.
Thank you to everyone who participated and helped support neighbors in need.
#CommunityImpact #BloodDrive #GiveBlood #ServingOurCommunity #NeighborsHelpingNeighbors
ALT Two AES Ohio employees donate blood at the same time, seated in separate chairs at a blood drive.
ALT Two AES Ohio employees sit in donation chairs during a blood drive, surrounded by supplies and equipment in a large room.
ALT An AES Ohio employee reclines in a donation chair during a blood drive, with medical equipment beside the chair.
ALT An AES Ohio employee relaxes in a donation chair during a blood drive, holding a stress ball while medical equipment operates nearby.
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AES Ohio is looking for full-time Customer Service Representatives who will be responsible for inbound residential customer phone calls covering billing, pay agreements, general account maintenance and outages for all customer types. This position is responsible for providing exceptional customer service by responding to customer inquiries in a professional, timely and accurate manner.
Join our team, apply now: aes.wd1.myworkdayjobs.com/AE…
After applying, all applicants will receive an email with instructions for additional steps.
***APPLICATION PERIOD ENDS 4/1/2026
#callcenter #contactcenter #customerservice #callcenteragent #work #job #callcenterjobs #workfromhome #homeoffice #greatplacetowork
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Please note: Our self-service and online portal will be unavailable from 10:00 PM on Saturday, March 21 until 6:00 AM on Sunday, March 22, 2026.
Outage reporting will remain available:
👉Report an outage: aes-ohio.com/outages or 877-4OUTAGE (877-468-8243)
We appreciate your patience and understanding.
ALT text reads Self-service phone and online portal will be unavailable from 10 P.M. Saturday, March 21 to 6:00 AM Sunday, March 22, 2026.
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Spring in Ohio can bring just about anything, and this week proved it. Whether it’s a windstorm like the one we just experienced, heavy rain, lightning, or tornadoes, being prepared is key. This #SevereWeatherAwarenessWeek, we want to share a few ways to stay ready for whatever the season might bring.
A few simple steps can help you weather any storm:
👉 Build a household emergency kit with supplies for up to 72 hours
👉 Make an emergency plan and a list of family, friends and neighbors to check on
👉 Stay up to date with local forecasts
👉 Bookmark the AES Ohio outage page for quick access
👉 Keep away from downed power lines
To learn more about how to stay prepared for Spring weather:
👉 Build a successful emergency kit: aes-ohio.com/prepare-emergen…
👉 Learn what to do before, during, and after an outage: aes-ohio.com/outage-safety
👉 If you own or are considering purchasing a generator, follow these tips: aes-ohio.com/generator-safet…
👉 AES Ohio live outage map: myprofile.aes-ohio.com/Outag…
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Keeping your contact information current ensures you receive important updates and timely notifications about your service. Please take a moment to verify that your contact info is up to date on your account. This helps us keep you informed and deliver the best service possible.
It's quick and easy to update your information anytime, 24/7:
• Visit the MyAES online portal at aes-ohio.com
• Don’t have an account? You can create one at the same link
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The snow should stop soon, but our crews will continue working until power is restored for everyone. Currently, 332 customers are without power across 43 outage incidents.
This photo shows crews replacing transmission poles after 36 were brought down by high winds. Replacing a single pole can take up to eight hours and requires careful coordination among multiple crews to ensure safety. Watch the video in the comments for a more detailed explanation of the process.
Thank you for your patience as this work continues.
👉 Report outages: aes-ohio.com/outages
👉 Restoration process: aes-ohio.com/power-restorati…
👉 Safety tips: aes-ohio.com/safety-tips
#PoweringThrough #ThankALineworker
ALT multiple utility trucks in a row working to replace several transmission poles.
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Strong winds overnight caused additional outages across our service area. Our crews remain out in full force, working around the clock to safely restore power as quickly as possible. Currently, 1,667 customers are without power due to 193 outage incidents. We will not stop until power is restored for all.
🫶 Huge thanks to our amazing customers for your patience, and to our storm team and line crews who have been working nonstop since Friday.
👉Report outages: aes-ohio.com/outages
👉Restoration process: aes-ohio.com/power-restorati…
👉Safety tips: aes-ohio.com/safety-tips
#PoweringThrough #ThankALineworker
ALT A transformer and utility pole with wires lay on the ground after wind knocked them over.
ALT A utility pole sits at a 45 degree angle after being impacted by strong winds.
ALT A utility pole stands at an angle after being impacted by strong winds.
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Our crews are still in full force working to restore the remaining outages from Friday’s wind storm. They will continue working around the clock as severe thunderstorms are forecasted for tonight and into tomorrow morning, which may bring additional outages due to damaging winds.
If you experience an outage, please report it so we can respond as quickly and safely as possible. And as always, stay far away from downed power lines and report them immediately.
👉 Report outages: aes-ohio.com/outages
👉 Restoration process: aes-ohio.com/power-restorati…
👉 Safety tips: aes-ohio.com/safety-tips
#PoweringThrough #ThankALineworker
Mar 15
Windy conditions are expected again through tonight, with non-storm-related gusts between 40-60 mph, particularly near/west of I-71 and I-75. The winds may briefly decrease around sunset for several hours before increasing once again in the hour or two ahead of the squall line.
ALT Graphic shows forecast maximum wind gusts through Monday across the local area (today/tonight on left and Monday on right)
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Our crews continue working day and night to restore power following this multiday restoration effort. As of this update, 1,270 customers remain without power across 213 outage locations. Many of these outages affect just one to three customers, which can take additional time to safely repair.
Thank you to our customers for your patience, and to our storm team and crews who have been out in the field around the clock.
Please note: Strong and potentially damaging winds are forecasted for this evening and into Monday morning. These conditions can create new outages and may impact restoration work. Please stay weather aware and prioritize safety.
👉Report outages: aes-ohio.com/outages
👉Restoration process: aes-ohio.com/power-restorati…
👉Safety tips: aes-ohio.com/safety-tips
#PoweringThrough #ThankALineworker
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Progress continues as our line crews remain in the field working around the clock to restore power. As of 6:00 PM, we are down to 4,368 customers without power with 553 outage incidents. Thank you for your patience!
👉Report outages: aes-ohio.com/outages
👉Restoration process: aes-ohio.com/power-restorati…
👉Safety tips: aes-ohio.com/safety-tips
#PoweringThrough #ThankALineworker
ALT 3 utility bucket trucks in a row repairing poles to restore power.
ALT 2 utility bucket trucks repairing poles to restore power.
ALT A line worker elevated in a bucket truck removing a broken utility pole so power can be restored.
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