VP of Creative and Brand @fin_ai. Prev: @tryramp, @dropbox, @mailchimp, and more.

Joined March 2009
354 Photos and videos
Aaron Robbs retweeted
Last thing! We also designed a beautiful Operator website and brand: fin.ai/operator
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Aaron Robbs retweeted
We're announcing the most significant new strategic development since the start of the Customer Agent category: Fin now has specialized roles. And starting today anyone can sign up for and deploy the Fin Sales Role in minutes. Fin is now by far the very best sales agent on the market, and it's been live with some of the most innovative digital brands for months, conversing with thousands of prospects, aiding discovery, building pipeline, booking meetings and starting trials. We started the Customer Agent category with a focus on service by launching Fin three months after the launch of ChatGPT. Since then Fin has continued to lead the space, today delivering over 2 million resolutions a week for over 8k customers, including Anthropic, DoorDash, Snowflake, Asana, Mercury, Polymarket and many more exceptional brands. But our vision for Fin has always stretched far beyond service. And for the past 6 months we’ve been building Fin as a single Customer Agent, delivering a seamless experience across all stages of the customer lifecycle. We do not believe customers or businesses will want multiple agents for different parts of the lifecycle—because the agents won’t have shared memory and goals, and will have to compete with each other, delivering a poor customer experience and sub-optimal business results. We’ve more roles to come, including another dropping in two weeks. For now please watch our launch video or visit our launch page to learn more: fin DOT ai SLASH sales
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Aaron Robbs retweeted
9 months ago we publicly committed to 2x the productivity of our R&D org at @intercom. It was scary. It wasn't always clear we'd pull it off. We hit it with 3 months to spare. In fact, looking back 16 months - we've 3x'd. Here's what actually happened (with receipts): 🧵
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Aaron Robbs retweeted

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Aaron Robbs retweeted
“in the ai era, taste is the new core skill”
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Worth noting—there was a huge appetite for trying things outside B2B marketing playbooks and MANY small bets along the way to a big moment like the Superbowl spot. Being experimental, moving fast, and having good instincts are key. @eglyman was always a great partner in that way.
People will point to Ramp as an example of how to do marketing, and yet 99% of people are not willing to spend the money on taking bets that build brand. The difference between Ramp and other players is the fact that they have been willing to build brand even if that doesn't come at a direct ROI within one day of seeing their ads and marketing. You don't have to go out and get a figurehead or big influencer or even spend big money, but you do need to take bets proportional to your company.
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TFW your ex keeps getting hotter. Congrats to the team and for the insane run this year. We love to see it.🚀
17 Nov 2025
Today, Ramp raised another $300M at a $32B valuation. In the past year our revenue has doubled to over $1B, growing 10x faster than the median public SaaS. We all know money talks — we're teaching it to think. Getting big no longer means getting slow.
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I love @dangertesting. 😂
2 Oct 2025
the largest internet subway campaign ever happening now vandalizefriend.com
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Congrats @ZachBDell ! Excited to watch the next chapter for @basepowerco unfold. This is a killer team doing important work.
8 Oct 2025
Today we are announcing our $1B Series C, but money isn’t the story. The story is what we’ll do with it, and the scale of the challenge ahead. Our mission isn’t constrained by capital, supply, or demand. It’s constrained by talent. To build America’s next great power company, we need the engineers, operators, and creatives ready to take on the challenge to join us. Power is the most important product in the world. It runs through everything: our homes, hospitals, schools, factories, and future. And the grid that delivers it is breaking. At Base, we’re building the future of power so human progress can accelerate. In the past two years, we’ve grown from an idea into one of the fastest growing energy companies in America. Now we’re entering a new phase of growth. Our first manufacturing site is rising in the heart of Austin, inside the former Austin American-Statesman printing press. Here we’ll build our own hardware to meet surging demand and scale nationwide. This is a key step in putting a battery on every home in the country. Few teams get to say their work powers human progress. We do. With a billion dollars of fuel, our next wave of growth will be defined not by capital, but by people who choose to step up, take ownership, and build the next great American power company. The old system is breaking. Come build the new one. Our Series C was led by Addition, with participation from both new and existing investors including Trust Ventures, Valor Equity Partners, Thrive Capital, Lightspeed, Andreessen Horowitz, Altimeter, StepStone, Elad Gil, 137 Ventures, Terrain, Waybury, Ribbit, CapitalG, Spark, BOND, Lowercarbon, Avenir, Glade Brook, Positive Sum, and 1789.
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Aaron Robbs retweeted
The new shape of design work is coming into focus. The role is expanding. At @intercom we have defined three ways for designers to use AI for greater impact ↓
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Aaron Robbs retweeted
Thrilled to finally share that @AaronRobbs has joined Intercom as VP of Creative and Brand. Aaron has already transformed some of the bravest brands in tech like Dropbox, Ramp, Kickstarter, and Mailchimp. Big plans ahead for the @Fin_ai brand to be the most creative, unexpected, and exciting in tech.
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Now's as good a time as any to announce I've joined Intercom/Fin as VP of Creative and Brand. The team is so talented and ambitious and I'm feeling fortunate to be a collaborator on this work. If you're in NY, check out: pioneer.fin.ai/
5 Sep 2025
We’ve got another exciting announcement – the inimitable Gary Vaynerchuk (AKA “GaryVee”) will be joining us as a special guest at Pioneer 2025! Gary Vaynerchuk is a serial entrepreneur, investor, and executive with a proven track record of identifying culture-defining trends. Gary’s session will focus on the future of AI and its relationship to creativity, business, media, and more. Be a part of the experience on October 9, and register for Pioneer 2025 today.
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Aaron Robbs retweeted
Our team is looking for 2 frontend engineers to join us at @tryramp. We're a small team — get real ownership on AI tools and growth projects that have big impact. Tech is Next.js tailwind. If you like moving fast and building things end-to-end, let's talk!
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Aaron Robbs retweeted
Last week I spoke to the Columbia entrepreneurship group about building and scaling startups. My path to CPO was all but linear. I made tons of mistakes, got stuck, and experienced many failures. Here are 7 principles I wish I knew when I was in college that I learned along the way.
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Looking forward to hearing his insights on sunscreen.
12 Mar 2025
RFK Jr: "It used to be that everybody got measles. And the measles gave you lifetime protection against measles infection. The vaccine doesn't do that ... it used to be that very young kids were protected by breast milk. Women who get vaccinated do not provide that level of immunity."
Community note
Both serologic and epidemiologic evidence indicate that vaccine-induced measles immunity appears to be long-term and probably lifelong in most persons. cdc.gov/vaccines/vpd/m…. The measles vaccine is one of those that has the highest benefit/cost ratio. pubmed.ncbi.nlm.nih.gov/2516660/#:~:te…
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15 Jan 2025
I don't get why anyone would prefer Zoom for a two-person call. Surely an old-fashioned voice call is better. You can pace and think about what you're talking about instead of focusing on the other person's face. This is why you have better conversations walking side by side.
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Aaron Robbs retweeted
Oh hai! My new 'lil LLC just dropped. **Rectangles All Day** is a product design studio, taking on select clients in 2025. Drop a line if you want to collab with RAD on your product. rectanglesallday.com/
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One of the deliberate challenges I place on myself when I’m working in Midjourney is to not use images in my prompts. Doing so feels like stealing other artists work directly. Training on my preferences and then using language feels more ethical. 🧵
One the saddest realizations for me when we were scaling the @midjourney server at @discord in ‘22 was seeing millions of US gen z kids struggle to prompt They literally don’t have the words. Broken english. Pidgin lingo. Translating thought to language is insanely hard for them
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Overly derivative work will always be a bit boring to people who are more attuned to aesthetics because we’ve seen a version of it before.
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I think this is the hurdle for a lot of people. If you don’t have the language to describe your idea, it might be because you’ve never had to engage this part of your mind before. Or that the references lack depth bc they’re not attuned to the world in the same way.
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