There are levels to car service sales training.
I know nothing about car service and I hate going to get my vehicle serviced because I don’t trust the dealer.
Some take the vehicle and do what you ask: “oil change and tire rotation, please”
Others go in for the upsell. Couldn’t even turn around today and walk away before I got the, “hey boss, come over here and look at this.” I walk over and he points out tread wearing on the side of tire. “You need an alignment, boss”
Go inside to confirm details, “Have you been here before, boss?” No, I haven’t… “you’re here for the 25,000 mile service, right boss?” (Total upsell of nearly $500 or more for that service)
No, I am here for the oil change and tire rotation, boss.
🙃