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BCC Customer Service @BCC_Help

Official account for Birmingham City Council’s Customer Services. We’re here 9am-5pm Mon-Fri. To raise a new request visit birmingham.gov.uk

Joined August 2015
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  • Followers 3,292
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BCC Customer Service@BCC_Help
14 Mar 2022
Good Morning all, we hope you had a good weekend? Would you like to find out more about the customer service standards you should receive when engaging with the council? Find out more by signing up here: bit.ly/BCCKeepInTouch or visit birmingham.gov.uk/our-custom…
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Who should be the voice of Birmingham? We need your help selecting the voice we’ll use for Birmingham City Council’s new voice automation service. Follow this link to hear the options, then let us know what you think!
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BCC Needs Your Help Choosing a New Voice Assistant! - Birmingham City Council - Citizen Space (birminghambeheard.org.uk)

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Apologies - issue with the previously sent link. Try this one please birminghambeheard.org.uk/bcc…
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Are you applying for or renewing your chaperone licence? Our #CustomerService Programme team want you to take part in research & test our new online form. As a thank you, we'll process your chaperone licence for free. Email for info: CustomerServiceProgramme@Birmingham.gov.uk
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Replying to @B14News
Hi Thank you for contacting us. Highways services have confirmed on reference SLT030665, today 10/01/2022 at 08:20 the pole cover has been made secure. Kind regards Sadique
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>@BCC_Help
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Replying to @FulltotheBrum
>@edshawx @FulltotheBrum @BCC_Help Good Afternoon, Thank you for raising this issue, a report has been raised under the following reference TRE023538. Kind Regards, David.
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Replying to @Gregors___ @BCC_Help
Good Afternoon Liam, Thank you for reporting this fly tipping issue. In order to raise a report please could you provide further details, such as a post code or name of adjoining streets near to the location. Kind Regards, David
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>@BCC_Help Good Afternoon Liam, Thank you, that's great. Kind Regards, David
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Replying to @cosmos2005
Hi, thank you for bringing this to our attention. I have reported the fly tipping under reference number FLT124348. We aim to have the rubbish collected within 2 working days. Kind regards Helena
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>@BCC_Help Good Afternoon, Apologies that not all of the waste has been removed. I left a message on your case to chase this up. Kind Regards, David.
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Replying to @BhamCityCouncil @BCC_Help
Good Morning, Please try the following link regarding our Garden Waste Service After you have signed up for garden waste collection | Garden waste collection | Birmingham City Council.
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>@BCC_Help Good Morning Carli, Apologies, unfortunately fruit and vegetables are not to be placed in the Garden Waste bin. Kind Regards, David.
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>@TheGerryM. Thanks for notifying us about the litter and impact it's having during the storms. I have booked a street clean for Cherrywood Road under ref WSC028508. So hopefully that will go someway to helping the issue. Thanks Christian
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Hi Vivek We apologise for any inconvenience caused. For info regarding road closures please visit: birmingham.gov.uk/roadworks or contact Highways on 0121 303 6644 for further assistance. Kind regards Nabila

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>@BCC_Help @WarwickshireCCC @VivekKhashu You can put in a formal complaint if you're not happy via the following link: birmingham.gov.uk/yourviews Many thanks Nabila
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Replying to @AlumRockCF
>@Zah33rAkbar @AlumRockCF @PabloE89889866 @javed2275 @bordesleygreen @RedMajid @BhamCityCouncil @birmingham_live 1/2 Thank you for reporting these issues in Small Heath Park. I have addressed this to our parks team to look into and arrange clearance asap.
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Replying to @JNPHayden
>@JNPHayden @SpringfieldWMP @BillesleyWMP @NKirkpatrickWMP @CllrMajid @BCC_Help @FOSwanshurst Hi Thank you for reporting this incident in Swanshurt Park. I have forwarded your concern onto our Parks team to look into and take action asap. Kind regards Nabila
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Hi Chris Thank you for contacting us about the faulty traffic light. Please can you DM me your full name, address, contact telephone number/email address and the exact location details I will pass this onto Highways to fix asap. Kind regards Nabila
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>@BCC_Help @chris19389 Hi Chris Thank you for getting back to me with the location details. Your details are requested by the Highways team. I have however sent this to our Highways team to look into and fix asap. Kind regards Nabila
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Hi So sorry to hear that and for any inconvenience caused. Please can you DM me your full name, address, contact telephone number/email address and location details I will flag your concern onto our Highways team. Kind regards Nabila
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>@BCC_Help @BhamCityCouncil @neon_rainbows85 Hi Jackie Sorry to hear that. Please can you DM me your full address, contact telephone number/email address I will pass this onto our Highways team too for your query to be dealt with. Kind regards Nabila
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Replying to @AgentScully64 @BhamCityCouncil @BCC_Help @TommyAndGina
Hi Zahid Very sorry to hear about your missed recycling collection. Please can you DM me your full address and I will get this reported to waste management for you. Kind regards Nabila
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>@BCC_Help @AgentScully64 @BhamCityCouncil Hi Zahid If you can please provide me with your full address I will look into this or alternatively if you would like to put in formal complaint please use the following link: birmingham.gov.uk/yourviews Regards Nabila
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Replying to @cyclehoop @brumcyclist @BhamCityCouncil @BCC_Help
Hi Thanks for bringing this to our attention. Please can you Dm the location details and I will look into this for you. Kind regards Annie.
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>@BCC_Help @cyclehoop @BhamCityCouncil @brumcyclist Hi Thank you so much for providing me with the location details. I have now flagged your concern onto our Highways team to look into the issue and respond to it in due course. Kind regards Nabila
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Replying to @badparkstirch @kiergroup @BCC_Help @cat_hems
Hi Catherine For new works you can complete a online form via link: rb.gy/o6ss4 or alternatively please DM me your full address and contact telephone/email address, I will send this to Highways. Kind regards Nabila

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>@BCC_Help @badparkstirch @kiergroup @cat_hems Catherine I have highlighted your concern onto our Highways team to notify Kier. Once again apologies for any inconvenience caused. Many thanks Nabila
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>@cyclehoop @BCC_Help @BhamCityCouncil @brumcyclist Hi Really sorry to see this has still not been fixed. Please can you DM me your full details, location and any reference numbers you may have I will pass this onto our Highways team to investigate. Kind regards Nabila
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@ReissOmariHi GordeThank you for making us aware of this. Please contact Highways on 0121 303 6644 or alternatively please DM me your full name, address and contact telephone number/email address, I will pass this onto our Highways team for investigation. RegardsNabila
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