5月28日,在将资金从HTX交易所提取资金到个人钱包后,因为担心个人钱包安全性,我将资金转账到Kraken后,我发现我的Kraken账户所有功能都无法使用,账户原本的资金也都全部被冻结,转入的资金处于搁置状态。随后我在网上搜索,才发现HUOBI GLOBAL S.A.在5月26日被制裁后,导致HTX整个交易所的地址被不加区分地标记为高风险地址。Kraken对我的情况处理如下:5月28日,他们将我的账户和资金全部冻结,然后发送了邮件让提交资料,随后我按照邮件提交了完整的资料,6月2日,kraken账户显示他们接收了这笔资金,但是随后转入了他们自己的钱包,而且我的账户还是冻结状态,无法操作任何的东西,随后多次联系官方都没有得到有效回复,我认为这起事件是由比较复杂的原因引起的,我希望
@HTX_Molly @HTX_Global @Huobi_Global @krakenpro @krakensupport @krakenfx能多方位协调沟通处理下所有受影响用户。此外,Kraken不应不加区分地冻结跟受制裁内容毫无关联的普通用户的资金。
@HTX_Molly @justinsuntron @HTX_Global @Huobi_Global @krakenpro @krakensupport @krakenfx
On May 28th, after withdrawing funds from the HTX exchange to my personal wallet, I transferred the funds to Kraken due to concerns about its security. I then discovered that all functions of my Kraken account were unavailable, all existing funds were frozen, and the transferred funds were idle. After searching online, I found that after HUOBI GLOBAL S.A. was sanctioned on May 26th, HTX's entire address network was indiscriminately marked as high-risk. Kraken handled my situation as follows: On May 28th, they froze my account and funds, then sent an email requesting supporting documentation. I submitted the complete documentation as requested. On June 2nd, my Kraken account showed they received the funds, but they were subsequently transferred to their own wallet, and my account remained frozen, rendering me unable to perform any actions. I have contacted their official support multiple times without receiving a satisfactory response. I believe this incident stems from a complex situation, and I hope
@HTX_Molly @HTX_Global @Huobi_Global @krakenpro @krakensupport @krakenfx can coordinate and address the concerns of all affected users. Furthermore, Kraken should not indiscriminately freeze the funds of ordinary users who have no connection to the sanctioned content.
@HTX_Molly @justinsuntron @HTX_Global @Huobi_Global @krakenpro @krakensupport @krakenfx