I came into the venture ecosystem as a complete outsider. To get up to speed, I read books, took online courses, talked to founders, and listened to every startup podcast I could find. The one I came back to most was The Product Market Fit Show with @pablosrugo. So when Pablo reached out about having me on as a guest, it was a full-circle moment. We covered a lot of ground, from inception to some of the most exciting times in the business today. Hopefully there's something in there worth taking with you, whether you're building your own thing or just want to hear how it's gone so far. Give it a listen and let me know what you think! podcasts.apple.com/us/podcas…

@samdblond threw an epic event last night with @MonacoGTM. He is writing the playbook on a new GTM motion selling to AI companies. Sam you are building something special, and I am proud that @Backopsai has been able to be there from the early days.

Last week @Backopsai announced our Series A, and I thought it’d be fun to show how the launch video came together. The concept was to show a world where everything goes right. Everything’s humming, operations running smoothly, not a single fire to put out. Then, just kidding. Because that’s not how it works. The back offices behind global supply chains are powered by people manually chasing exceptions, filing claims, and solving complex problems every day. And every company has the one or two people who hold it all together. The ones everyone goes to. But right now, they’re buried in the manual work instead of driving the improvements only they can see. We built BackOps to give them that time back. We capture how they work, turn it into AI-driven processes, and let them do what they were actually hired to do. Instead of knowledge living in silos, our process center brings teams across the organization onto the same page for the first time. Where they’re improving operations, not just surviving them. We’re just getting started, and we need great people to build what’s next. We’re hiring across every team. Come build with us! @Theoryvc @constructcap @GradientVC @10vc

Today, I'm announcing BackOps' $26M Series A led by @Theoryvc, alongside @constructcap, @GradientVC, and 10vc. Over the last year and a half, we have worked with some of the world's leading manufacturers, grocers, distributors, and logistics platforms. What we've seen has only deepened our conviction. The back offices that power global supply chains are held together by people manually chasing exceptions, filing claims, reconciling data across disconnected systems, and solving the same problems over and over again. These teams are incredible operators. But they're drowning in work that's beneath their expertise, spending their days on it because there was never an alternative. Until now. Something we found most interesting is that the knowledge of how to actually do this work lives inside people's heads. It's not well documented. Many of these processes haven't been meaningfully changed in years, not because they work well, but because no one has been able to see them clearly enough to improve them. The expertise is real, but it's trapped. Impossible to replicate, hard to scale, and invisible to analysis. We built BackOps to change that. We've made it easier than ever to capture how your best operators actually work, then turn it into AI-driven processes that execute on their own. And for the first time, your team can actually see these processes, work together to improve them, and continuously streamline operations that used to be invisible. The results have spoken for themselves. Processes that used to take days are resolved in minutes, with better accuracy than manual workflows. We're not replacing teams, we're giving them leverage they've never had before, and for the first time, visibility into operations that were previously a black box. This raise lets us do more of what's already working. Our customers are seeing what happens when operational knowledge isn't trapped anymore. We're just scratching the surface of what's possible when you treat back-office operations as an AI problem, not a people problem. To our customers, investors, and every person on the BackOps team, thank you. This is just the beginning. We're hiring. If you want to work on problems that truly matter, come build with us. Thank you to @axios and Natalie Breymeyer for covering our story. Link in the comments below.

Our friends at @scalevp featured @GradientVC portfolio companies Forge and @Backopsai in their logistics market map. Can attest that both are cooking 🧑‍🍳scalevp.com/insights/tariffs…

Operations don’t have to be manual to stay in control. ⚙️🤖 That’s why we’re proud to partner with @Backopsai — helping logistics teams automate repetitive ops work while staying focused on what matters most. 📦

We are hosting a Supply Chain happy hour in SF during @Techweek_ by @a16z! If you would like to join us, please RSVP here: partiful.com/e/tbmntq4Uzsbdk…

Previous Amazon employee shares the moment that sparked BackOps AI: No matter the system, the same issues kept showing up → Damaged shipments → Wrong addresses → Portal mess → Claims chaos

Introducing Dock, the first AI built solely for operations and support teams. Dock is the first-of-its-kind, purpose-built to live inside your inbox, connect to your internal systems, and do the heavy lifting for you. What used to take minutes now takes seconds. Meet Dock.

🚨 Introducing Dock The AI copilot built to work where your team already communicates. Logistics still runs through inboxes, chats, and tickets, but that doesn’t mean your team should be stuck copy-pasting, chasing down orders, or answering the same questions over and over. When you open a message, Dock goes to work, pulling the info you need and teeing up a response, so you stay in control without the manual search. Dock can pull order details, tracking updates, delivery exceptions, invoice status, customer history, whatever you’d normally have to dig through your WMS, OMS, or other systems to find, so you can respond with confidence in seconds. Dock also ties into the broader BackOps platform, allowing you to go beyond responses and automate entire workflows from updating systems to executing SOPs with Relay. You can self-onboard in minutes with nearly 100 systems supported out of the box, and for the next 30 days, Dock is completely free. No credit card. No commitment. Just results. Get started here: dock.backops.ai/

Agentic AI = AI that acts. Not just analysis: decisions, actions, follow-through. At BackOps, we're using it to handle real tasks: file claims, reship orders, follow up, escalate. No hand-holding. Just done. #AgenticAI #AutonomousOps #BackOps

Team Spotlight: Meet the Seans behind the strategy 🚀 🔹 Sean McCarthy (CEO) leads with vision & conviction 🔹 Sean Elmurib (Chief of Staff) drives GTM momentum. From boardrooms to pitches, they’re bringing BackOps AI to life.#BackOpsAI #TeamSpotlight #StartupLife #BehindTheOps

Supply chain exception fatigue is real. And it’s costing companies far more than they realize. That’s why we led the $6M Seed round in @Backopsai, the connective intelligence layer transforming how the modern supply chain runs. BackOps is a foundational shift in how operators work. Founded by @seanmcccarthy and Henry Ou, BackOps connects systems of record (like WMS, TMS, and ERP) with the messy, real-world communication layer of voice, email, chat, and tickets. Its first product, Relay, actively listens, triages, and resolves issues across fragmented systems — turning reactive chaos into seamless resolution. One misplaced pallet shouldn’t trigger days of manual triage and lost productivity. Yet over 10% of high-volume shipments still arrive with errors, with each one representing a mini-crisis. BackOps automates exception handling end-to-end — boosting throughput, slashing cycle times, and unlocking working capital. We’re proud to partner with Sean and Henry on this journey. If you’re excited about building real-world AI with real-world impact, BackOps is hiring! constructcap.com/articles/ba…

Happy Father’s Day to the incredible dads at BackOps AI, Lucky Mallari, and Xiaochen Yang!👨‍💻 From leading teams to raising families, you show us what balance, strength, and heart look like every single day. We’re lucky to have you. 💙 #FathersDay #BackOpsAI

We’ve been hard at work behind the scenes and are thrilled to announce a game changing launch in the world of supply chain and logistics. Want early access? Join the waitlist here: backops.ai/waitlist

🚨 Today I am thrilled to announce Relay by BackOps.AI Relay changes the game. Our AI-powered platform ingests disruptions: a missing package, an IoT sensor alert, a delayed freight pickup, and automates all of the manual follow-up, from reshipments to vendor tickets to resolution. How Relay Works: -Reshipments in seconds: Missed delivery or damaged package? Relay auto-triggers replacements, files claims, and updates customers, no carrier portal scavenger hunts. -IoT sensor alerts, resolved automatically: When a temperature breach, damage alert, or equipment failure is detected, Relay takes action instantly. It contacts the vendor or carrier, attaches logs, generates a service ticket, and follows up; ensuring the issue gets resolved without repeated emails, calls, or delays. -Freight slots in seconds: Calling for pickup times? Relay auto-books appointments, syncs with carriers and ERPs, and sends confirmations, no calls or calendar clashes. Find out how our customers are reducing manual tasks by 85% while drastically reducing costs. Book a demo here: cal.com/backops We have some exciting product launches on the horizon following Relay, and I look forward to sharing details on those soon! Please get in touch if you would like to learn more.

Excited to announce we have a major new product launching next month! After listening to repeated requests from customers we are looking forward to kicking next year off with bang! If you want to stay in the loop, sign up here: lnkd.in/eyJexcQi

Extremely proud of what this team continues to accomplish here at @Backopsai. The ingenuity, velocity, and conviction these folks execute with is unmatched. We are hiring, if you would like to join our mission please shoot me an email or apply on LinkedIn!

We are hiring! Visit us on @LinkedIn to apply or send an email to info@backops.ai for general inquires.

We officially came out of stealth yesterday! Excited for all that’s to come, read more below: backops.ai/post/announcing-b…