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Baird Group @BairdGroup

Helping hospitals and other healthcare organizations transform the patient experience through service and culture assessments, and improved service strategies.

Joined October 2010
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  • Followers 6,634
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Friday Reflection: We all have blindspots. How are your blind spots limiting your ability to identify improvements that could boost the patient experience? Share your thoughts in the comments! #HealthcareLeadership #ListeningPosts #CustomerFeedback
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Heraclitus said, "Change is the only constant," 2,500 years ago. Imagine if he were here to see how change is impacting organizations today. This week’s newsletter offers practical tips for communicating with on-site and remote staff. #Communication bit.ly/4e4QmZm
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In face-to-face settings, you can have a hallway conversation about change. You can read the room. You can see who's confused or worried. Not so in remote settings. That requires communicating with intention. #ChangeManagement #RemoteWork #Leadership bit.ly/43XJirk
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When and where does the patient experience begin? It's not in the clinical encounter. It begins long before that. It may be during the first phone call. How well are you managing the experience during those early touch points? #PatientExperience #CustomerExperience
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Everybody in your organization plays a role in building trust. Or eroding it. The question isn’t whether trust matters. Of course it matters. This week, ask yourself, what am I doing, every single day, to build it? #HealthcareLeadership #PatientExperience
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Friday Reflection: Your energy is contagious. Your patience (or impatience) spreads. The question isn't whether you're having an impact. The question is what kind of impact you're choosing to have. What kind of influence did you spread? #Influence
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People go into healthcare because they want to serve. They want to help. That's true for nurses and physicians. But it's also true for the people in billing. Environmental services. Registration. IT. #HealthcareLeadership #PatientExperience bit.ly/4o502q9
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Trust isn't just built in the exam room. It's built—or broken—at every single touchpoint. Every interaction matters. My recent blog post offers fresh insights to spur discussion and action. #HealthcareLeadership #PatientExperience #Trust bit.ly/4x0lArS
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This article from @MarshGlobal takes a data-driven look at the healthcare industry from the employee perspective, detailing what makes a clinical worker stay or leave an organization. What strategies will your organization be use? #EmployeeRetention bit.ly/4dROq4Y
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High-performing teams draw their strength from collaboration, resilience, & understanding that every contribution, no matter how small, is essential for building something extraordinary. This week, how will you recognize your team for their efforts? #Teamwork #HealthcareLeaders
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Friday reflection: Cut yourself some slack for this week's minor slip-ups. You wouldn't judge a friend harshly for the same mistakes, so why do it to yourself? Own the error, take the lesson, and move on. #HealthcareLeadership #Accountability
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Trust isn't built by accident. It's built by design. What would it take to make every touchpoint a trust-building moment? This week’s newsletter offers nine clear steps. bit.ly/42Yyg4X #HealthcareLeadership #PatientExperience #Trust #HealthcareManagement
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Never before have we had so many generations working together—up to five in some cases. And you capitalizing on the value these generations have to bring? #HealthcareLeadership #GenerationalIntelligence #WorkplaceDiversity bit.ly/4ddDzDh
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2026 is the year AI shifts "from vibes to value" in healthcare. According to @AdventHealth, the goal isn't to replace the human element, but to give time back to caregivers so they can focus on what truly matters: listening and connection. bit.ly/42qwnxj #HealthTech #AI
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Hospitals run 24/7. Remember to thank the team members who are working this holiday weekend. And with the start of summer, many households will be shifting routines for childcare and extracurricular activities. Be alert to the added stress for families. #HealthcareLeaders
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Great leadership isn't about being the person with every solution; it’s about building an environment where your team has space to succeed. As you look to next week, what is one step you can take to foster that growth for your staff? #LeadershipDevelopment #PeopleManagement
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That toxic employee. The process that just doesn’t work. The declining patient experience scores. There are a number of issues and problems that healthcare leaders deal with regularly. Yet often they fail to act. #ToxicWorkplace #OrganizationalCulture bit.ly/43ib29R
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That superstar who also happens to be a toxic employee is costing you more than you think. Are you aware of the real cost of inaction? This week’s blog post takes a look at those costs. #HealthcareLeadership #ToxicWorkplace bit.ly/3RcgOr1
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Healthgrades just named their 2026 top hospitals for #PatientExperience, and the list includes 373 hospitals from 46 states. Read more from this @PRNewswire article. #PX #HealthcareLeadership prn.to/4uqNkUU
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Patient experience isn't just big moments. It's the little things! A kind word, a smile. Recognize your team's daily impact this week. #PatientEngagement
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