Reliably keeping homes warm and working across the UK for over 200 years - taking care of things 💙
Joined June 2009
- Tweets 69,012
- Following 1,618
- Followers 88,341
- Likes 1,891
1,255 Photos and videos
22 Dec 2025
We’re very sorry but we're currently having some issues replying via X. If you need any help, we are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-su…
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Jun 1
Hi SaloneDee - I'm really sorry for any trouble that you're having with your tariff. So we can take a look into this for you, could you please send us a private message?
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May 15
Our response to the publication of @Ofgem’s investigation into historic prepayment meter practices: centrica.com/media-centre/ne…
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Apr 16
Hi👋, I’m disappointed to hear this. I’d like to look into this and make this right for you and also send this feedback internally to ensure changes are made to improve our services. Please DM me your full name, full address, postcode and telephone number. Thank you- Zarah.
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Apr 17
Hi Rob, yes, we’re a real team here and happy to help.😊 If you need anything, just drop us a DM with your details and we’ll take it from there. ^ Adele
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Mar 17
We’re very sorry but we're currently having some issues replying via X. If you need any help, we are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-su…
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Apr 13
Hi TJ. Some good news, we are now able to take messages via X. Thanks, Billy.
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22 Jul 2025
We’ve significantly upped our investment into our people but we still want to do better. Please send over a PM we are happy to chat more and do our best to turn this around for you. 2/2 ^Dave
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Apr 10
Hi Lizzie, 👋 We’re sorry there was an issue with your final bill, we understand how frustrating that must have been, especially as it took longer than expected to get sorted. Glad everything’s been resolved, we appreciate you choosing us while we supplied your energy. 💙^ Adele
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Mar 31
Hi Mike 👋🏼 my name's Steve in the British Gas Home Energy team here on Social Media. Please drop me a DM with your full name, full address and email address so I can take a look. Thanks, Steve
x.com/messages/compose?recip…
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Mar 31
Hi Dee - I'm sorry about this. Could you please send us a private message if you'd like us to take a look into this for you?
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Mar 27
Hey there Barry, I'm sorry to read about the inconvenience you've had. Please send us a direct message and we'll help assist you as soon as possible.
Thank you.
x.com/messages/compose?recip…
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Mar 17
Hi there, you can find all our contact telephone numbers here and opening times here 👉britishgas.co.uk/help-and-su…
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Feb 27
Hi there, 👋 we're glad this has been reported and action has been taken. We're aware of scam profiles and we report them too. If you need any help we're here for you. 😊 Please PM us via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-su… ^ AN
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Mar 17
We’re very sorry but we're currently having some issues replying via X. If you need any help, we are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-su…
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Feb 27
@Finfan79 We’ve got a pinned post at the top of our page letting everyone know that we’re not able to help via X right now. As it’s easy to miss, we share reminders to point you towards our other ways to get in touch so you can get the help you need.
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22 Jul 2025
Thanks Paul, Please send over a PM we are happy to investigate further.
^Dave
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15 Jul 2025
We’ve significantl y upped our investment into our people but we still want to do better. Please send over a PM we are happy to chat more and do our best to turn this around for you. ^Dave 2/2
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15 Jul 2025
We’ve significantly upped our investment into our people but we still want to do better. Please send over a PM we are happy to chat more and do our best to turn this around for you. ^Dave 2/2
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4 Jul 2025
(2/2) So we can take a closer look & make sure the account is at the stage it should be at, please DM us your full name, the account holder's full name, address & your relation to the account holder. ^Charlotte
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4 Jul 2025
I am so sorry to hear this, My name is Irina and I am from social media team. We can take a closer look & make sure the account is at the stage it should be at, please DM us your full name, the account holder's full name, address & your relation to the account holder. ^Irina
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24 Jun 2025
Hi Gary , I’m sorry to hear your appointment was rescheduled. Please DM/PM me your full name, address, postcode and telephone number on the account and I’ll be happy to help you with this and make thing right for you. Thank you, Muhammed
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24 Jun 2025
Hi Gary , I’m sorry to hear your appointment was rescheduled. Please DM/PM me your full name, address, postcode and telephone number on the account and I’ll be happy to help you with this and make thing right for you. Thank you, Muhammed
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23 Jun 2025
Hi There, so sorry thing have not gone as expected, it never great when that happens 😞❤️
Please can you DM me your Customer reference number, Postal address and Tel number and I'll get up to speed with things for you.
^Dave
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23 Jun 2025
Hi There, so sorry things have not gone as expected, it never great when that happens 😞❤️
Please can you DM me your Customer reference number, Postal address and Tel number and I'll get up to speed with things for you.
^Dave
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6 May 2025
Hi Simon, I'm Paul from the BGT social media team. I'm sorry you weren't happy the the standard of drive by our engineer. If you've not had a reply to your email as yet then please could you DM me so I can get some more information. Thanks ^Paul.
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6 May 2025
If you could send a PM with the following please thanks ^Paul:
The time and date of the incident,
The area/postcode it happened,
an email address and phone number where you can be contacted fir further information if required.
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15 Apr 2025
Sorry to hear that. Please drop us direct message if there's anything we can assist you with.
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15 Apr 2025
Sorry to hear that. Please drop us a direct message if there's anything we can assist you with.
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21 Mar 2025
2/2 You can read more about the work being done to fix these here 👉 smartdcc.co.uk/about-dcc/ and energyombudsman.org/smart-me… Please continue to give us to provide us with your meter readings whilst the smart functions of your meter aren’t working. Thanks Adele
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21 Mar 2025
3/3 If you'd like us to check anything further for you here, please drop us a DM with your details. Thanks Adele
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25 Feb 2025
Are you wondering what today’s Price Cap announcement means for you? Lucy from British Gas explains everything, including how our ‘You Pay, We Pay’ initiative helps ease your energy costs!
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13 Jan 2025
As it's been over 28 days since we last confirmed your details for security, can you confirm the email address you have on your account please? Linda
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13 Jan 2025
Obviously in a DM Lena & not in the public forum. Thanks, Linda
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