Need some help? Try our Help & Support pages at britishgas.co.uk/help-and-su… or send us your question.
Joined December 2011
- Tweets 472,311
- Following 14,470
- Followers 59,842
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72 Photos and videos
Good Afternoon, I'm sorry to read that you've not been able to access your online account. Please pop me over a DM with the full address, name on account & email address. I can then look further in to this for you. Thanks Donna 🙂
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Hey Sue 👋 We’re sorry you’re having issues with your online account. We get why you’d feel unhappy, especially with no clear timescale. 😞That’s not right. We're keen to see what we can do to help. 😊Please DM us your details and we’ll get onto this for you.💙 ^ Adele
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6 Mar 2025
(1/2) Hello Saskia 👋 Thank you for reaching out to us! As part of our support package for our customers, we are running a You Pay: We Pay scheme. You can find out more & apply right here 👉 bit.ly/40khaN7
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2/2 Or please call us here britishgas.co.uk/help-and-su… ^ Adele
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Hi there 👋 We’re sorry to hear our online service hasn't been helpful, that’s never what we want for our customers. We’re currently experiencing some issues replying via X, but we’re here to help! You can reach us via Facebook Messenger or Instagram. 1/2
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7 Mar 2025
Hi Saskia, I'm Ayden from the Energy Team here at British Gas, I'll just double check the ways this works and make sure we get the right info on it for you. I'll come back to you in a moment. Cheers, Ayden
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5 Mar 2025
Hi Fiona, if you would like us to look into this for you, please send a DM with your full address & email address. If you would prefer to call, the contact number is 0330 808 3880. ^Natasha
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5 Mar 2025
Hi Fiona, our contact number is 0330 808 3880 that will put you through to the next available agent. If you change your mind and want us to help here I am happy to do so if you pop over your details in a PM. Karen
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10 Feb 2025
Thanks for getting in touch, my name is Matt and I am a customer resolutions agent on the new energy platform, Could you pls DM me your full address, DoB, email and mobile number so I can get into your account and take a look. Cheers Matt x.com/messages/compose?recip…
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10 Feb 2025
Hi Sybil, I can look into it but I need you to DM me your details. Cheers Matt x.com/messages/compose?recip…
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4 Feb 2025
If the live chat link is not working we would need to speak on DM for any further assistance. Thanks Hasina
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4 Feb 2025
We would need to speak on DM for any further assistance. Thanks Hasina
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24 Jan 2025
Hi, so sorry to hear this. Please can you send me a DM to include your first line of the address, postcode and phone number linked to the account and I will have a look into this for you. Thanks, ^Tansaim.
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24 Jan 2025
Hi Nik, thank you for the information. Please confirm your post code and your telephone number linked to the account. Thanks.
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23 Jan 2025
Please can you PM your full address and policy number if you would like me to look into anything for you. ^ Peter
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23 Jan 2025
Please can you PM your full address and policy number if you would like me to look into anything for you. Thanks.
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14 Jan 2025
Hi Julie. That's not good to read. Can you please PM me the full address including postcode and phone number so I can look into this for you. Thanks Jalpa
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14 Jan 2025
Can you please PM due to customer security it has to be on PM not public tweet
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14 Jan 2025
Hi. Sorry to hear that. We can be contacted here, via webchat : bit.ly/4ew2S1d. on our site or by calling - 03332008899 24/7 for further assistance.
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14 Jan 2025
Hi. Sorry to hear that. We can be contacted here, via webchat : bit.ly/4ew2S1d. on our site or by calling - 03332008899 24/7 for further assistance.
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11 Jan 2025
Hello Supernova83 , my name is Dave and I’m a specialist here at British Gas home energy.
I do hope you are well today. Please can you DM me your Customer reference number, Postal address and Tel number and I'll get up to speed with things for you.
^Dave
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11 Jan 2025
Hello Supernova83 , my name is Dave and I’m a specialist here at British Gas home energy.
I do hope you are well today. Please can you DM me your Customer reference number, Postal address and Tel number and I'll get up to speed with things for you.
^Dave
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British Gas Help retweeted
19 Oct 2023
@BritishGas please congratulate your service engineer Mr Javid Patel , who solved my daughter's heating/ boiler problem in M27 area with meticulous care & professionalism going the extra mile friendly & so pleasant. Thank you. Gave what it says on his electric powered van!
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British Gas Help retweeted
31 Mar 2022
Sorry, our website is having trouble dealing with the number of meter readings being submitted today 🤦
If you're struggling to do yours, don't worry it's fine to do it later or in the next couple of days - we'll still accept them.
#MeterReadingDay
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British Gas Help retweeted
31 Mar 2022
Having problems topping up online or via the app?
You can top up by phone 24/7 on 0333 009 5698 – just choose option 1.
You can also top up at Payzone outlets or the Post Office too.
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British Gas Help retweeted
31 Mar 2022
If you can't get to do a meter reading today, do it tomorrow, or Sunday, or monday.
The nearer to today you do it the less chance of mis-estimates, so don't panic about missing it (either through your own or the firm's issue) just get it in as soon as you can. :)
30 Mar 2022
Pls share. Thurs 31 Mar is energy #MeterReadingDay
So firms can't assign some of your current usage to April when rates are c54% higher
- Not smart meter? Send a reading (later in the day the better)
- Smart or prepay meter? Just take a meter pic for safety (in case of dispute)
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British Gas Help retweeted
31 Mar 2022
To reiterate again you DON'T need to give a meter reading today if you're on a fixed deal, or are in Northern Ireland, or anyone else who's tariff is not on the price cap.
And again if on smart/prepay just take pic of your meter, no need to submit
30 Mar 2022
Pls share. Thurs 31 Mar is energy #MeterReadingDay
So firms can't assign some of your current usage to April when rates are c54% higher
- Not smart meter? Send a reading (later in the day the better)
- Smart or prepay meter? Just take a meter pic for safety (in case of dispute)
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British Gas Help retweeted
19 Feb 2022
When all you want is to warm up in a nice hot shower and… no water 😩😭
With weather warnings in place for snow & ice, frozen pipes can strike any time, blocking water flow and leading to problems with heating & hot water ❄️ Here’s how to deal with them: bit.ly/FixFrozenPipes
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British Gas Help retweeted
18 Feb 2022
With red weather warnings, the Met Office have advised to stay at home where we can. If you’re on a pre-payment meter, it’s a good idea to top-up with a bit more if you can just in case you can't get out. If you have a smart pre-payment meter, top up here: bit.ly/BGSmartTopUp
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British Gas Help retweeted
31 Jan 2022
⚠️Scam alert: If you’ve received an email like this, it’s not from us. If you’ve received this email or anything else suspicious, don’t click any links.
Please attach it to a new email and send to phishing@centrica.com. Then delete it straight away 🔒
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