Official account of the Minnesota Office of Continuous Improvement, a service of the Minnesota Department of Administration.
Joined September 2015
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258 Photos and videos
Pinned Tweet
24 Jan 2017
Improving the efficiency and effectiveness of government services for Minnesotans: make it a movement, not a moment! #BetterGov
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14 Oct 2020
😲👇📢❕
14 Oct 2020
🚨🚨🚨FINAL CALL FOR THE 2020 CENSUS🚨🚨🚨
The deadline is Thursday, 10-15-20. Please share widely.
content.govdelivery.com/acco…
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14 Oct 2020
Change is hard. Here is something that may help.
Next time you are working on a "change management plan" for your organization, focus more on stories than bulleting out a litany of facts.
Yes, facts are important. However:
Fact tell. Stories sell.
#results #changemanagement
18 Sep 2020
😀
#results
18 Sep 2020
Congrats to MNIT’s Commissioner @tarektomes for receiving the 2020 Twin Cities Nonprofit/Public Sector CIO of the Year® ORBIE® Award! Read more about Commissioner Tomes & his leadership experience on MNIT’s website: mn.gov/mnit/about-mnit/leade….
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16 Sep 2020
👇🏻
16 Sep 2020
Hear how #JoeRaasch, director of the #MinnesotaOfficeofContinuousImprovement, approaches supporting 24 cabinet-level agencies on the podcast #TheNewBureaucrat hosted by @johnmbernard. Episode 19, #applepodcasts, #stitcher, or wherever you listen to podcasts.
MN Cont. Improvement retweeted
9 Sep 2020
#JoeRaasch, director of the #MinnesotaOfficeofContinuousImprovement, is this episode’s guest on the podcast #TheNewBureaucrat hosted by @johnmbernard author of #GovernmentTheWorks on #applepodcasts and #stitcher.
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4 Sep 2020
4 Sep 2020
The latest #TheNewBureaucrat hosted by @johnmbernard; Joe Raasch, @CI_Minnesota, Dir. of Off. Continuous Improvement MN, believes solving problems is the most powerful way to make Lean valuable. He helps solve dept. problems on the ground not on a soapbox. bit.ly/AppleNewBureaucrat
12 Aug 2020
👇🐐
12 Aug 2020
#Minnesota has been recognized for its commitment to #data-driven and #evidence-based policymaking to help the state deliver improved #results for residents. #StateStandard
Learn more here: bit.ly/2Dlne1s
9 Aug 2020
👇🏻❕
On 8/11 2PM choose your own adventure at #NASCA20
An extension of the NASCA #ContinuousImprovement forum w/ fast paced, interactive breakouts led by nationally recognized, public sector change management leaders.
Video encouraged to participate. 📽️
LAST Chance to register for #NASCA20 before we kick off next week!
Join NASCA during eight virtual sessions between July 28 - August 13. Pick and choose your sessions.
Complimentary government registration: ow.ly/6zHV50AriJV
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24 Jan 2017
Improving the efficiency and effectiveness of government services for Minnesotans: make it a movement, not a moment! #BetterGov
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8 Jul 2020
"Facts tell, stories sell."
And as we like to say, "Data and...Not, data. Done."
The right mix of high-quality quantitative and qualitative research is the ideal way for innovation and problem-solving success.
#research #results
8 Jul 2020
Is Qualitative User Research of Less Value Than Quantitative Research?
#ux #userresearch
interaction-design.org/liter…
25 Jun 2020
Do you have services that need improvement? Or could possibly evolve to better serve your customers?
Then this 👇 is what you're looking for!
#results #publicsector #servicedesign
25 Jun 2020
24 Jun 2020
There are a lot of examples of efficiency. This one is about effectiveness.
Can you spot the difference?
#results #efficiency #effectiveness #publicsector
Three Steps the Labor Department Is Taking to Make Government More Effective dlvr.it/RZHQtC
8 Jun 2020
👇📢😎
#results
8 Jun 2020
A Quick Overview of the Fundamental Principles Behind Design Thinking
#ux #designthinking
interaction-design.org/liter…
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5 Jun 2020
Continuous Improvement has a reputation for maximizing efficiency.
The efficiency should not come at the expense of effectiveness.
Balancing efficiency and effectiveness in improvements is key to a results-based, consumer-focused organization.
#hcd #results
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8 May 2020
The next time you are involved in setting strategy, consider this approach: "create and deliver".
More on that here: bit.ly/2yEaTD2
#strategy #planning #results
6 May 2020
Hey! You should check this out for two reasons:
1. Help out during this pandemic: it's volunteering!
2. If you're used to doing surveys, this VideoAsk software is pretty awesome. We learned something!
#innovation #COVIDー19 #hcd
5 May 2020
We're helping one of our great states respond to the #pandemic in a #humancentered way and need your feedback! We'd appreciate learning more about your perspective experience of wearing #masks in public: videoask.com/fn7iivn4x (takes 7 min)
Thanks in advance! #designthinking
28 Apr 2020
Balancing efficiency (the agency) and effectiveness (the customer) is the key to success in our work.
"Design is about making things good (and then better) and right (and fantastic) for the people who use and encounter them.” @mattbealecom)
#results #innovation #problemsolving
28 Apr 2020
Core Principles of Service Design for Providing Outstanding Services
#ux #design
interaction-design.org/liter…
1 Apr 2020
This is a test.
1 Apr 2020
Please RT: The outdoor warning sirens will sound as usual at 1 p.m. today. The emergency alert system test on your TV will also happen. Don't be alarmed. Severe weather season is approaching so officials need to continue testing the sirens to ensure they work.
