Joined January 2018
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- Followers 53
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2 Photos and videos
1 Feb 2018
New episode out today where we explore the question: “Should companies organize around their customer journeys?”
Listen as @CX_Joana joins us to provide her POV and share examples of companies that have tried journey centricity.
podomatic.com/podcasts/cxcas…
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30 Jan 2018
If you liked episode 127 of @CX_Cast and want to hear more from @RickParrishGCX -- he takes a deeper dive into the 6 key competencies of #customerexperience management in this webinar: forr.com/2AUq0nA
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26 Jan 2018
New episode of #CX Cast: Gauge Your CX Management Maturity!
Listen as @RickParrishGCX joins us to discuss a methodical approach that companies can use to lead a successful #CustomerExperience Transformation.
podomatic.com/podcasts/cxcas…
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25 Jan 2018
How do you measure #CX? Our colleague @maxieschmidt explains why #NPS isn’t the holy grail on the blog: forr.com/2BoEz2x
Want to hear more about NPS on the podcast? Let us know!
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22 Jan 2018
As we start the new year, Principal Analyst @RHartCX a joins us to discuss #CX predictions for 2018, the trust crisis, and how companies can respond: podomatic.com/podcasts/cxcas…
What's your prediction for 2018?
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Forrester's CX Cast retweeted
11 Jan 2018
Consistently impressed with what my colleagues are saying about the role of emotion in the customer journey. Emotion is the key to the customer relationship you hope to build! via @samsternjones forrester.com/report/How Fir… (subscription)
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19 Jan 2018
As you head into the weekend - check out these fun dinner conversation topics!
...everyone spends their weekends talking about #CX and #EmployeeExperience, right? I know that I do...
#CX #UX #Culture #CXCast x.com/forrester/status/94933…
5 Jan 2018
Analyst @hmanning sat down with senior #CX leaders from @DellEMC, @VMware, @CAinc, @MetLife, @HiltonNewsroom, and @girlscouts. Here's what they discussed regarding the importance of linking employee experience to CX: forr.com/2zcqmYy
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19 Jan 2018
The CX Cast is now up to 126 episodes! Find them in your preferred podcasting software from iTunes to Spotify -- or through these quick links below. Happy listening!
iTunes: goo.gl/UGJsP4
Spotify: goo.gl/pNQf76
Podomatic: goo.gl/Lc9eAB
#CX #UX #EX
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