Yes, I wondered the same before I even read this. I tend to get my appointments by walking to the doctors and getting there early but it's obvious that there's lots of people who can't do this. We could do with a system which cares more for our elderly than what we have now.
My mum didn’t own a smart phone or computer. Many of our elderly have worked & paid taxes all their lives, my mum definitely had. This is age discrimination, it’s the same with car parks. Why should the old be forced to buy phones they don’t want or can operate ?