Today my bank called me to tell me my phone number was wrong.. and then asked me to verify myself.
I wish I was kidding.
I hung up, called the number on the site, and confirmed.. they think my phone number is wrong
Yes, the phone number they just called me on
I talked to an "identity specialist" to "verify" my identity.. using publicly available information that anyone could find in 30s. I heard another language in the background throughout so that's cool
Then I talked to a "security specialist" and pointed out these poor practices and absurdity of calling me to tell me my phone number was wrong and she just said "yes sir, that sounds bad" and just didn't care
My bank: Hmm.. his address bounced, what should we do?
Also my bank: Let's send him a letter informing him and requiring him to send it back with a signature confirming his address
Me: ...?