More ridiculousness from
@oasishealthapp on our
@eatlineage products...
1. Chocolate bar is scored as 63/100. But there's zero reason for why? Everything in the app says it is green?
2. Mixed berry bar is scored at 60/100, but why? Let's see...
3. Organic almond butter. There is NO almond butter in this bar. None.
4. Linoleic acid at 57 milligrams. There are 4g of fat in the bar, meaning we have 1.4% linoleic acid. Is that bad? Of course not, grass-fed tallow and butter have 3% linoleic acid. It is is a normally occurring fat and 1% is astronomically low. You basically have to eat zero fat to have 0%. Yet, our tallow and many others rank 90-100/100 yet have more % in linoleic acid.
5. Palmitic acid and caproic acid, two healthy fatty acids, measured in micrograms! Same thing applies here. Further, there are plenty of data showing benefit of these fatty acids, but we don't claim this on our product page because they are in micrograms here and that would be retarded. Absolutely no reason for this to be a negative score.
6. Our chocolate protein powder has two listings, one 90/100, and the other 35/100 (!!!) again for no reason here other than it is "untested."
7. We have two listings for creatine, one is 90/100 and another 20/100. Same product. No justification.
8. Again, our meat sticks are rated as 67-70/100 because they are "untested." By whom? Them? Us? Fun fact: we do test and list our findings on our website. Clean product. See for yourself.
This is the amount of absurdity with just one of my businesses. I am not sure how anyone can take this brand seriously at this point, and the amount of harm experienced for much smaller brands can be devastating.
In the interest of trying to push for more clarity and being helpful, here are some suggestions for them on improving their app:
1. Having zero transparency around what makes the score is hurting your reputation, massively. When products are otherwise fully "green" when you click in, but rated 63/100, for literally zero documented reason, is massively harmful to brands. Most people probably won't click in. They'll just see the score and not buy. Not only that, there's no consistency. "Untested" for some of our products apparently justify a 35/100, while others are only mercifully spared at 63/100. Have better and clearer standards on what actually makes up a score instead of what seems to be a mix of AI bots and subjectivity.
2. Multiple listings per product with one being at 90 and one 20 with no rational is insane and goes to show the "rigor" that is being applied with their AI agents. Clean up multiple listings. Easily doable.
3. The false "untested" moniker issue has come up with plenty of other brands. We literally have the test results on the product page. There is no detailing on what untested means in this case, yet they dock people for providing testing results on the product page itself. Maybe gate the score and allow the brand to have a dashboard they can point to, and if they refuse to upload testing data, then you can have some consistent scoring or a tag for untested.
4. Phantom ingredient inclusions are unconscionable. Getting docked for having ingredients in our product that aren't there is absurd. I don't even know a suggestion here other than massively better QC on the vibe coded slop.
5. Dock on score for literally no reason. Some products don't have the "untested" tag, nor are there any red highlights when you open the product. There is zero rationale. Have some sort of score contribution system where you understand the score? Ex. you click the score and you can see exactly why it is what it is. Can have a neutral starting point for every product until you have data. Ex. every product starts at 75 baseline and gets docked if negative, but additional points up to 100 if 3rd party tested.
6. No limits actually explained in areas that get you docked. E.g. the linoleic acid, when you click in, doesn't say when or why it achieves a negative score. Is it total amount? On what? Per serving? Per 100g? Is it % basis? Have an objective way to apply negative score and apply it to EVERY product that has that (ex. tallows would be more negative than our bars, but none of them have this).
Honestly the best way forward would be to back off the Bali hustler "isn't it sweet how much money I'm making off this app!" vibe, put the app on pause until you fix these issues, and if not, the likelihood of a litany of lawsuits increases dramatically by the day.
cc
@cormachayden_