Collinson is built around delivering better experiences for our clients’ customers.
Joined May 2014
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21 Feb 2022
Please note - due to the extreme weather conditions, our Manchester Drive Through Testing Site will be closed today (21/02)
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18 Feb 2022
Please be aware – due to extreme weather conditions our Heathrow & O2 site is closed today (18/02) and there will be no Rapid PCR tests at Stansted (18/02). Customers affected will be contacted in due course
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3 Jan 2022
Hi @Alex_R_Neale, we've replied to your DM. @denkfaul I hope that you we're able to receive it, if not we are happy to refund any customer who’s test has not been processed in time, please submit your request via the website through the following link: collinsonselftest.com/a/retu…..
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14 Dec 2021
Hello @CathyConneff I have responded to this in your dms. Regards, Emkay
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8 Dec 2021
UPDATE: We now have a self-service tool available online. To amend or cancel & refund a site test or a test@home order, click collinsonselftest.com/a/retu…
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6 Dec 2021
Traveling soon? See latest government update: gov.uk/guidance/coronavirus-… & check travel requirements for all destinations here: apply.joinsherpa.com/travel-…
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3 Dec 2021
Should you require a cancellation/refund please request this through our website: consumersupport.collinsonass….
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3 Dec 2021
We're currently experiencing a high volume of queries and are trying our best to work through everything as quickly as we can.
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29 Nov 2021
Already booked a Day 2 Antigen test? You can request a refund on our website : consumersupport.collinsonass…. Applicable to both on site testing & test@home. Don't forget to book the newly required Day 2 PCR here: collinsonselftest.com/produc…
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29 Nov 2021
The government have set a qualifying criteria for acceptable Day 2 tests, as it stands now Rapid PCR does not qualify in it’s current form and is therefore not yet approved for Day 2 arrival.
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29 Nov 2021
Hi @ashwilliams16, If you filter your results to reflect only "At a testing centre" and "Back Home (Arrivals)" when searching for a test on the website homepage you will find an option "Day 2 or Before - Fully Vaccinated".
Click on "Book a test".
A little box should...
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29 Nov 2021
To book the newly required Day 2 & mandatory PCR test, please visit our website: collinsongroup.com/en/covid-…
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29 Nov 2021
Due to the latest Government announcement, we've seen an increase in queries. We'll prioritise according to date of travel but ask that you please bear with us while we work through this as quickly as we can. Your patience and understanding is very much appreciated.
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4 Jul 2021
That's correct @nickyb1982. Unfortunately, 7am is the earliest you can make a booking for. Apologies for the inconvenience. Leah
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2 Jul 2021
That's great to hear @01SixOne. We appreciate you taking the time to feed back! We will certainly let the team know. Blaine
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4 Jun 2021
Portugal has changed from a Green to an Amber country - What do I need to do in regards to my Covid Travel Tests? bit.ly/34LkQuP
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