An update on my flights with @AmericanAir - unsurprisingly, the airline continued to jerk me around the whole way and never made up for it in any fashion! I would encourage other potential customers to avoid them.
I'm hardly surprised that @AmericanAir cancelled my flight and moved me onto one that gets me in 5 hours late for a weekend event - should have guessed they'd take advantage of a ticket *I* can't cancel or modify without paying. Shamelessly exploitative.
I also want to point out - none of this happens on the flights that fall under EU regulations. I'm flying the same carriers, but when they're being punished for jerking me around -- suddenly they can function! Miraculous!
So my recommendation - don't fly on any @AmericanAir flight unless it falls under EU or UK flight regulations. They cut corners on purpose because they know consumers can't do anything about it.
I got into the UK four hours after I was supposed to and was shattered for work the next day. I wrote to customer service for any kind of refund to my flight - which was, again, late ONLY because of their maintenance problem.
Throughout, the communication was terrible. Getting bumped into a middle seat with no hand luggage for a 7-hour red-eye is something that happens, but AA almost went out of their way to make things harder on both customers and their own staff.
I'm hardly surprised that @AmericanAir cancelled my flight and moved me onto one that gets me in 5 hours late for a weekend event - should have guessed they'd take advantage of a ticket *I* can't cancel or modify without paying. Shamelessly exploitative.
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