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ContactEngine @contactengine

ContactEngine is a SaaS platform that automates the conversations between corporates and their customers, creating perfect customer journeys. #CX #custexp #AI

Joined May 2014
  • Tweets 2,104
  • Following 1,148
  • Followers 778
1,577 Photos and videos
Not content with one, we have 2 Georges guest speaking at NICE Interactions Live 22, George W. Bush will also be taking to the virtual stage. Register now to join him, and a host of CX experts, to discuss how to master frictionless customer experiences. nice.com/websites/interactio…
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Whilst getting swoony over Clooney is a good reason to sign up for NICE Interactions Live, an even better reason is to hear Kevin Service of @Verizon and Nate Edwards of @lumentechco discussing CX Innovation (Day 2, 25 May – 11am EST) Book your seat now! nice.com/websites/interactio…
Book your seat at NICE Interactions Live 22! Connect with thousands of #CX experts and follow presentations from some of our wonderful clients and partners, including @Verizon, @lumentechco, @TELUS and @Accenture, there may be a few special guests too! nice.com/websites/interactio…
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ContactEngine retweeted
Customer Experience Magazine@TheCXMagazine
20 Apr 2022
According to Greenpeace, the tech sector will consume 20% of global electricity by 2025, up from 7% today, with #CloudComputing playing a major role. Within this new article, Mark K. Smith, CEO at @contactengine, explores sustainability in AI. cxm.co.uk/are-you-thinking-a…
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ContactEngine retweeted
Information Age@InformationAge
28 Mar 2022
Are you thinking about #sustainability in #AI? information-age.com/are-you-… @contactengine #AISustainability #AIInvestment #TechSustainability
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In the spirit of minimising extraneous load...here's part 3, behavioural science 101, read on! #behaviouralscience #customerjourney #ai #decisionmaking #mentalaccounting contactengine.com/insights/t…
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ContactEngine retweeted
NiCE
@NICELtd
10 Mar 2022
NICE is honored to have been named the 2022 #CompanyOfTheYear in the North American #ContactCenter Industry by Frost & Sullivan recognizing our innovations that accelerate digital transformation and drive #CX personalization. Read more >> okt.to/wrenbm
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ContactEngine retweeted
TLF Research@TLFResearch
15 Jan 2022
In our recent podcast, we spoke to Albert Evans of @ContactEngine to chat about the role of #behaviouralscience in #customerexperience. blubrry.com/podcast_tlf_gems… #CX
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And we're back! After a short break on the socials, here's the second instalment of our guide to behavioural science and the customer journey. contactengine.com/insights/d… #behaviouralscience #decisionmaking #dualprocesstheory #heuristics #cognitiveprocess
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Looking to reduce your PIC rate in 2022? Our guide can help you get started: buff.ly/3r8ulgf
Inside the how, what and why of decision making: contactengine.com/insights/d…
What are the five principles of our responsible #AI? buff.ly/31A5Ez6
Are your proactive and reactive CX strategies working well together? buff.ly/3zCI2d8
How you can reduce the cost to serve customers with proactive communications buff.ly/33AQcDS
Five ways you can make your debt collection more effective buff.ly/3aL3xND
Are you doing everything you can to nudge your users in the right direction? Because if you’re not, you’re leaving success on the table! buff.ly/39xbTHW
How should we best approach #AI ethics? buff.ly/3eq4v4k
Have you got what it takes to reduce pre-install cancellations? buff.ly/3r8ulgf
Are you using your influence in the best way? buff.ly/39xbTHW
ContactEngine retweeted
CogX Festival@CogX_Festival
11 Nov 2021
🏆  CogX Award Winner 🏆 Huge congratulations to @contactengine for winning our "Best Innovation In NLP" Award. Submissions for CogX Awards 2022 opening soon.
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