@CsmPractice profile picture
CSM Practice @CsmPractice

The first customer success consulting firm for scalable best in class strategies to increase expansions, retention and advocacy.

Joined July 2016
  • Tweets 6,593
  • Following 3
  • Followers 1,244
4,156 Photos and videos
🎧 Ben Krefting of Cross River breaks down CS Ops secrets on our podcast! Learn about structuring CS teams, enhancing partnerships, and tech tools for success. πŸ› οΈ Don't miss this! loom.ly/UOdq2Uk #CustomerSuccess #CSOps #CrossRiver
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Join Irit Eizips and Stephanie Berner as they discover strategies for transforming your organization with "Vision CS 2.0." Gain insights into the critical role of Customer Success Ops in global growth. Don't miss this opportunity! loom.ly/Za5Xf8E #customersuccess
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Turn your Executive Business Reviews from basic to brilliant with our latest infographic! πŸš€ Peek into the secrets of prepping, presenting, and following up to leave your clients wowed. Ready to up your game? #CustomerSuccess #BusinessReviewTips #UnlockSuccess
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πŸ“’ Chief Customer Officers, this one's for you! This #CSMPractice podcast episode features Mike Marchetti of Brandmuscle. Discover the power of Customer Advisory Boards, team dynamics, and strategic executive engagement. 🎧loom.ly/49hV7wE
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Need a customer retention boost? πŸš€ Andrea Galvez shares the secret with Executive Sponsorship Programs on our CSM Practice Podcast. Discover key strategies and outcomes in just one listen! loom.ly/aXGUHUg #CustomerSuccess #RetentionStrategies
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Join Irit Eizips and Adi Aloni, as they discuss essential strategies for minimizing customer churn. 🌟 Learn how to identify Ideal customer profiles, enhance retention, and navigate deal challenges. #CustomerSuccess 🎧 loom.ly/S3Q7dpQ
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Ever wondered how compensation affects NRR? πŸ€” We've decoded it! - Upsell incentives πŸ’Έ - Services vs software πŸ” Dive into our infographic for insights! ✨ loom.ly/fwI6jIE #NRR #CustomerSuccess #Compensation
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🎧 Learn key transition strategies & skills needed to thrive from Imro Budhoo (@Basware) & Waseem Shaikh (@BrowserStack). Ready to make the leap? Listen now: loom.ly/UjfcXMo #CustomerSuccess #CareerChange
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Celebrating 400 videos πŸŽ‰ on our YouTube journey at CSM Practice! A massive THANK YOU to our #CSMfamily - from early adopters to our newest fans 🌟. Ready for more? Subscribe & let's soar together! πŸš€ loom.ly/XV5cmyU #SaaS

CSM Practice

Steal my CS KPI Cheatsheet If this is your first time building a customer success function, you don’t have to figure it all out on your own. I help experienced executives fast-track results and build...

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🎧 A must-listen episode of the CSM Practice Podcast with Christine Boermeester from Deltek! Get expert insights on elevating #CustomerSuccess and team growth. πŸš€Don't miss it! loom.ly/hGehkoQ #Tech #SaaS #Leadership
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Dive into Customer Success Management with Bhavika Kochar πŸš€ Learn how she scaled to 300 accounts, prioritizes self-care, and leverages tools like Excel, VBA, Tableau, and Zapier for data analysis. 🌟 #CSM #CustomerSuccess loom.ly/OjPvQvk
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Unveiling the top skills for stellar Customer Success Managers with @SeanRuane from Mind Data! 🌟 Dive into our infographic for key insights on elevating #CustomerSuccess. What skill is your game-changer? #CSMSkills #Innovation loom.ly/sQhK3Rg
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πŸ”₯ Elevate leadership with Jojo Kalita's EQ secrets! Transform team dynamics, boost collaboration & drive success πŸš€. Perfect for forward-thinking CEOs. 🌈 πŸŽ₯ Full insights here: loom.ly/CkzbFR8 #Leadership #EmotionalIntelligence #Success
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πŸŽ‰ Navigating tricky customer scenarios with Alon Ahronberg & Irit Eizips! Learn creative solutions for #CustomerSuccess and retention. 🌟 #SaaSInnovation #ProductAdoption Full episode here: loom.ly/9TmWfg8 πŸŽ₯
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πŸŽ™οΈ Exciting news! Our podcast episode with Mark Mortimer is live! πŸš€ Explore strategies for building and managing a successful renewal team – from acquisition to account management. 🎧Listen now for actionable tips: loom.ly/8jXb0IE #customersuccess #renewal
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Navigating mergers as a CSM? 🌈 Our infographic offers quick tips on trust-building, early detection, and upsell opportunities. Transform your strategy now! #CustomerSuccess #MergersAndAcquisitions #CSMToolkit loom.ly/wGhXq1c
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✨ From engineering to leading Sociabble's customer success team, Elliot Ghnassia reveals his scaling secrets. Insights on growth, engagement, & burnout prevention await! 🎧 loom.ly/wS_e_tw #CustomerSuccess #SaaS #TechLeadership
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πŸ”₯ Don't miss out! Discover the secrets to boosting product adoption and leveraging usage metrics in our latest podcast episode with Irit Eizips and Olivier Fiaty-Amenouvor. 🎧 Watch here: loom.ly/IRoFaSI #CSMPractice #Podcast #CustomerSuccess
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Excited to share a podcast episode on mastering communication in customer success! πŸš€ Unlock the secrets to establish safety, build trust, and strategize for better outcomes. Don't miss it! 🎧 loom.ly/TfTPqIg #customersuccess #csmpractice #conversation
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πŸš€ No usage data? No problem! Discover how to excel in Customer Success with this game-changing infographic. Innovative tips from Binah.ai's team await! πŸ’‘ #CustomerSuccess #Innovation πŸ”— loom.ly/VS_PaG4
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