Some launches add a feature. This one changes how you work. The AI Agent builds entire campaigns from a single prompt. Goals, LLM Actions, Universal Search, WhatsApp, LINE, and a full UI redesign also shipped today. Eight new capabilities. One platform that gets smarter every time you use it. Join our live walkthrough April 16 to see it all in action: try.customer.io/webinars/meg… And read the full breakdown of the biggest launch in Customer.io history: customer.io/learn/announceme…

The fastest way to figure out where AI fits in your workflows is to watch someone actually use it. So on June 17, our team is walking through the specific ways we use AI for customer engagement, from building segments using our MCP server, to letting journeys make their own decisions with LLM actions. You'll also hear how the teams at Monarch and KORSIT are putting AI to work in their own workflows, and we'll leave plenty of time for live Q&A. Save your spot to join live, or sign up for the recording: cust.io/4dDdzBA

Maybe one of the biggest points of AI overwhelm is knowing just how much AI can do. We like practical, tactical advice, so we're getting together a group of marketers to show exactly how they're using AI in their workflows and customer journeys. On June 17, we'll talk through: ✦ How marketers are building audiences and segments with AI, and where it actually saves them time ✦ Prompts that go past "make this sound more human" into campaign logic and journey decisions that adapt on their own ✦ Real personalization, routing, and automation use cases from our team and from customers Monarch and KORSIT ✦ A live Q&A to get your specific questions answered RSVP to join us live, or to get a copy of the recording: try.customer.io/webinars/ai-…

Never thought I'd end up playing space invaders instead of working on a product newsletter but here we are... it was actually a nice little interruption thanks @CustomerIO @alphacolin 😁

Customer.io now has a CLI and MCP server—meaning you can create campaigns, manage segments, trigger broadcasts, and query customer data directly from your terminal or from inside Claude, Cursor, and Codex. No UI required. For technical marketers and growth engineers, it means your messaging infrastructure finally lives in the same environment as the rest of your work. Same rigor, same review process, same tooling. For developers shipping fast, it removes friction from day one. 👉 Read more about what the CLI and MCP unlock: customer.io/learn/product-le…

If you want to know, ask @CustomerIO businessofapps.com/video/202…

The good folks at @CustomerIO have an opening for a Contract Senior Accountant. 👉 Find out more: link.peoplefirstjobs.com/177…

Data storage is not the same thing as customer memory. Event-driven systems answer: what just happened? Memory-driven systems answer: given everything that's happened, what should happen next? That difference is separates good lifecycle marketing from great lifecycle marketing. Learn how: customer.io/learn/personaliz…

New in Customer.io: Goals Define the outcome you care about and the platform maps every campaign that influences it, with live, people-based attribution from day one. One goal connects to many campaigns. If five campaigns touched the same converted customer, that's one conversion—not five.

We're incredibly proud of our #5 spot on Newsweek's Global Most Loved Workplaces this year. 🥳 And even prouder of the people who made it real. 💚 Fully remote. 30 countries. More than half the team joined in the last year and the culture somehow keeps getting better. We asked the team what working at Customer.io is actually like, and they shared what it takes to build a most-loved workplace. See what they had to say: customer.io/learn/how-we-wor…

We've just added a new @CustomerIO API integration to our Emailify Figma Plugin! 🎉 Now you can automatically upload your custom HTML email designs directly from #Figma into your CustomerIO account's email templates with one click 📨🚀

Model Context Protocol is reshaping how AI systems access context. For engineering teams building on top of it, the implications go deeper than most realize. Customer.io VP of Engineering Paul Senechko is speaking at @Mixpanel MXP 2026 in San Francisco on May 12 on what this shift means in practice. Register here: mixpanel.com/mxp/san-francis…

Leave the messages to us, and we'll leave the miles to you. 👟 Happy marathon weekend, London!

The Customer.io subscription center got an upgrade. Your users can now pick exactly how they want to hear from you—keep the emails, skip the texts, stay on for product updates but opt out of promos. All in one place. Check out the updates → docs.customer.io/release-not…

Jon Miller (Marketo's co-founder) is now openly competing with Marketo. On the Ops Cast podcast in March 2026, he said the quiet part out loud: "Marketo and HubSpot are 20 years old. Eloqua is 25 years old. Pardot is 18 years old... they aren't evolving for the [AI] era." And on Adobe's stewardship of Marketo: "Then Adobe acquires it, and the most senior person at Marketo is a director of product marketing... you treat this thing like a cash cow." When the person who invented the category announces a stealth startup positioned as "an alternative replacement to the legacy vendors, including Marketo" — that's the narrative shift. The legacy MAP era is over. We synthesized what practitioners are actually saying about Marketo, HubSpot, Pardot, Customer.io, ActiveCampaign, Eloqua, and more: intel.42agency.com/map-senti…

Message Invaders minigame in @CustomerIO

Catch us at Startup Grind April 28–29 in Silicon Valley ✨ We want to see you there, too, so we're giving away tickets to 5 lucky, local, winners! Enter to win here: customerio.typeform.com/to/E… Stop by our booth for some fun giveaways and a look at the AI Agent in action.

Jan Meinecke at 9x built a Claude Cowork skill that creates a fully designed, on-brand marketing email in Customer.io in seconds. Not an html draft you have to go implement—a designed email, in your template, ready to review and edit. ✨ Watch the magic below, and go check out all of the Claude Cowork skills in his full video: youtube.com/watch?v=gp3d7RAg…

11/ We're running a live walk-through on April 16. Come see the AI Agent building campaigns in real time and get your questions answered live: try.customer.io/webinars/meg…

Today is the biggest product launch in @customerio history. We built a new way of working so every message reaches further, every campaign gets smarter, and you can see what's actually driving impact. Here's an overview of everything new on the platform today. 🧵 1/11

This one's for our current and future customers: x.com/alphacolin/status/2041…