Our academy coordinator, Kehinde Ogunyale (
@Prof_KennyJames) was on Real FM 99.3 Abuja to discuss
@Dataphyte's research on the Citizen Delivery Tracker (CDT) , developed by the Central Results Delivery Coordination Unit (
@CRDCUPolicyFGN ) in partnership with
@AccountLab.
The conversation was centred on the theme “You reported it. CDT recorded it. Did the government act?” and examined the effectiveness of citizen reporting mechanisms in driving government accountability and improvements in service delivery.
Our findings show there is strong public interest in accountability, but very low awareness and usage of the platform. About 82% of respondents said they are interested in tracking government performance, and 83% actively look for information about government activities. Yet 64% of them have never even heard of the CDT, and 74% have never used it. This gap between interest and actual usage points to a major awareness problem.
Among the small number of people who have used the platform, the experience is largely positive. Around 54% said the CDT is useful, and 87% found it easy to navigate. This suggests the platform itself is not the main issue, but rather how little it is known or accessed.
Citizen reporting across key sectors like insecurity, healthcare, education, and finance remains low, which weakens the system’s ability to drive accountability. Even when reports are made, only about one in three complaints are resolved either fully or partially, raising concerns about how serious feedback is being handled.
On the institutional side, adoption is inconsistent. Some Ministries, Departments, and Agencies (MDAs) are actively engaged, while others are not integrated into the system at all. Access is also highly centralised, meaning many MDAs cannot directly view or respond to complaints and must rely on the CRDCU to mediate. This slows down response time and reduces effectiveness.
There are also technical and operational gaps. The platform lacks strong analytics, real-time dashboards, automation, and a mobile-friendly experience, all of which limit its reach and performance in a country where many users rely on mobile access.
Overall, the CDT reflects a high-demand, low-usage reality. Nigerians clearly want accountability, but the systems meant to support it are not yet reaching enough people or delivering consistent results. With better awareness, decentralised access for MDAs, improved data systems, and stronger follow-through on complaints, the CDT could become a powerful tool for tracking government performance and improving service delivery.