Joined November 2013
- Tweets 1,299
- Following 541
- Followers 1,683
- Likes 580
342 Photos and videos
20 Nov 2025
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17 Nov 2025
If you're a subscription brand, you'll need to be aware of the death curve. That's where the ratio of referrals dips below 1, meaning you are unable to grow your subscriber base.
Read more about it here.
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28 Dec 2024
As we celebrate the season, we want to thank our customers, partners, and the DG team for making 2024 a year to remember.
Your trust and collaboration are what make everything we do possible.
Happy Holidays and a Wonderful New Year! ๐ ๐๐
#Gratitude #digitalgenius
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15 Nov 2024
Last week in Amsterdam, @bogdanmaksak & Thomas S from @airup_official discuss their collaboration and how using Generative AI is transforming customer interactions.
Thanks unleash-cx.com for a great few day!
#dgcustomer #genai #digitalgenius
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24 Sep 2024
How to turn Reactive Customer Service into Proactive customer service- DigitalGenius hubs.li/Q02QLkgJ0
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9 Sep 2024
How Organic Basics save a staggering amount of money by automatically amending orders for customers
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3 Sep 2024
NEW Case Study alert: How You Garden managed to cope with unpredictably large peak period with 16% fewer agents by using DigitalGenius. hubs.li/Q02Nm3Rw0
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23 Aug 2024
Join us for an insightful session with Surfboard, where we will explore how advanced technology can optimize your capacity planning to stay ahead of peak.
Register here:
digitalgenius.com/capacity-pโฆ
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29 Jul 2024
The different types of WISMO queries - how to use analytics to find problems in your workflow - DigitalGenius hubs.li/Q02JbywH0
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22 Jul 2024
CSAT vs. NPS: Your Guide to Customer Satisfaction Metrics - DigitalGenius hubs.li/Q02Hpkk00
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5 Jul 2024
Incredible to see @drink_waterdrop taking over parts of Waterloo Station this morning!
Taking the world by storm, one (water)drop at a time! ๐ง
#dgcustomer #waterdrop #CustomerService #ecommerce
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19 Jun 2024
What is the difference between Customer Experience and Customer Success? hubs.li/Q02CdkCj0
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30 May 2024
We are at @vervaunt Pulse today! Come find out how difficult peak volumes forced @ClubLLondon and @romanoriginals to explore a new approach to CX.
#ecommerce #dgcustomers #digitalgenius
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TALK ANNOUNCEMENT ๐จ Don't Deflect, Resolve: How to Automatically Solve Customer Problems
Hear how difficult peak volumes forced @ClubLLondon and @romanoriginals to explore a new approach to CX
Thanks for being our Gold Sponsor, @DigitalGeniusAI!
๐๏ธpulse-summit.com
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13 May 2024
It's Mental Health Awareness Week โ we surveyed over 500 customer service agents in retail to find out what affects their mental health and what brands could do to improve things. Read the highlights of our report here: hubs.li/Q02wVDNx0
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25 Mar 2024
Boardriders automates half of customer service cases with DigitalGenius and cuts average resolution time by 75%.
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11 Mar 2024
Different from the rest, we're not your typical customer service automation company. We're tailor-made for Ecommerce. Trusted by top brands.
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6 Mar 2024
Check out our sleek new look! Explore our revamped website showcasing the game-changing results we've delivered for top ecommerce brands. ๐
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