Enterprises are becoming more wary of unregulated over-the-top clouds located outside their country.
A contact center offering from the local CSP is increasingly attractive to them. Enterprises view their local CSP as a guarantor of scalability, compliance and reliability, as well as of local data storage with iron-tight data security.
By implementing your services on a platform in your own CSP network, you generally achieve a five-times higher margin than by reselling a third-party OTT product. Moreover, by providing a business or public sector organization with its own individualized solution, you can gain more business subscribers with lower acquisition costs and a higher long-term retention.
For over 20 years, CSPs have been offering their own unique service number and contact center services based on ECT technology. We have often migrated legacy solutions for number translations, call distribution, interactive voice response, cloud call center agents, etc. from legacy platforms with end of life and/or end of service, helping CSPs maintain this profitable business in their own network while modernizing and tailoring services via state-of-the-art web and mobile apps composed and continually enhanced using citizen developer low code.
Together we can compose customer care services in response to the specific demands of enterprises in your market, using low code and Packaged Business Capabilities for key components, including Number Translation, Automatic Call Distribution, Wallboards, Agent Workplaces, Outbound, Interactive Voice and Video Response, Call Recording, Voice and Video Softphone, Video and Voice Conferencing, Chatbots, Integration of Third-party ASR/TTS, AI, CRM as well as OTT Communication Channels, and Conversational Commerce and Customer Care via Messaging and/or SMS.
Whether you are migrating from a legacy platform or just entering this lucrative market, we want to be at your service from the elaboration of your product positioning and business case through to the actual composition and continuous evolution of your services.
๐ More on how ECT delivers better business outcomes with low-code contact center services:
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