UX strategist and researcher | Tweets about design, psychology, writing, and tech | Author of "UX Fundamentals for Non-UX Professionals" (goo.gl/o1KuYF)

Joined June 2008
50 Photos and videos
10 May 2025
Hi folks. I launched a new company yesterday, Useful & Usable Workshop™. The company designs ergonomic and accessible products to enhance independence and comfort, particularly for older adults. #ergonomics #accessibility #designforall #UUWorkshop uuworkshop.com
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11 Nov 2022
Deb Liu's guide on how to present to executives while keeping the outcomes you anticipate in mind. debliu.substack.com/p/execut…

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23 Oct 2022
Mark is a pioneer in digital media and a leading thinker in matters of information architecture. I've learned heaps from him throughout my career, and am looking forward to listening to this episode.
My chat with information architect Jorge Arango, on THE INFORMED LIFE. Episode 99 theinformed.life/2022/10/23/…
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15 Aug 2022
There are a ton of great presentation tips in this talk. Matt Abrahams focuses on both what you present and how you present it. Solid advice for new and seasoned presenters. youtu.be/Fsr4yrSAIAQ

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Boosting for anyone else with friends and family with difficulty affording drugs and copay's costplusdrugs.com/medication…
18 Jun 2022
Replying to @mcuban
@mcuban just saved my life making my seizure medication affordable. 💕
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29 Mar 2022
A challenge design leaders have is coming to terms with how little others understand about our work. Stuff we've known for 20, 30 years is still new to our colleagues in product management and engineering. We're uncomfortable with just how basic we have to get about our practice.
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The federal government just dropped a 29-pg memo laying out its "transition to a zero trust approach" A few surprises: ✴️ there's more in it than just zero-trust ✴️ it goes beyond what most orgs do today I read the whole thing so you don't have to... bastionzero.com/blog/i-read-…

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A timeline of technologies described in science fiction through the years: technovelgy.com/ct/ctnlistPu… I like this description of a speed cam, from 1894 (!)
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Our team is always entertaining new models or frameworks of thinking, decision making, problem solving, etc. One of the latest ones we've been looking at more deeply is the Cynefin Framework...you should check it out. #complexity #cleariskind youtube.com/watch?v=N7oz366X…
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6 Oct 2021
A Netflix user will browse the app for 90 seconds and leave if they find nothing. Thumbnail artwork is actually NFLX's most effective lever to influence a viewer's choice. A user will look at one for only 1.8 seconds, so NFLX spends huge to optimize them. Here's a breakdown🧵
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a good case study for networking class blog.cloudflare.com/october-…

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2 Sep 2021
What I Learned about Labeling from Making Hot Cocoa jarango.com/2021/09/02/what-…

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There's a lot of concern about waning immunity right now. This thoroughly researched, beautifully written, and surprisingly reassuring piece by my colleague @KatherineJWu lays out what we know and what we don't. theatlantic.com/science/arch…
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How to make sure your survey questions are asking what you think they’re asking
On our Decoded blog: Using cognitive interviewing to design survey questions about democracy bit.ly/3BeTMCo
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One of the best things you can do for your writing career is to learn how to self-edit. Here are some tips to improve. 👇 🧵
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17 Aug 2021
“Endemicity was always the likely outcome... But likely is now unavoidable.” theatlantic.com/health/archi…

Edward Stull retweeted
19 Mar 2021
"One of the most common conflicts I've seen is when product leaders try to apply a single development process, measure of success, & strategy to all product work. While some of the steps can be similar, growth & feature work are fundamentally different.” buff.ly/3s6Daso

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