Advocates of the #CustomerExperience industry, we connect people through knowledge sharing in a worldwide community of over 50,000 service professionals. #cx
Joined May 2009
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One of the most unique experiences at CRS is the Innovations Lab.
After full days of discussions, attendees can explore interactive demos and real-world solutions that bring #CX innovation to life.
Join us at #CRSScottsdale this Fall:
execsintheknow.com/events/cu…
#ExecsInTheKnow
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AI or human agent?
When it comes to customer experience, consumers have a clear opinion, and it may not be what you expect.
Read the blog and download our recent #research on how consumers really feel about AI-powered support versus live agents: execsintheknow.com/what-cons…
#CX #AI
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If you lead customer care or AI adoption, don’t miss this virtual event.
Register: execsintheknow.com/events/fr…
Fast-paced session on real #AI use cases in #CX—what’s working, lessons learned, and how teams are scaling impact.
Exclusively for end-user corporate brands.
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100 contact center agents have spoken. Are #CX leaders listening?
Explore key findings from the new CX Agent Insights 2026 report, covering technology, #AI, career growth, operational challenges, and more.
Read more and download the report: execsintheknow.com/107-conta…
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Great events need a great setting.
That's why #CRSScottsdale will be held at The Phoenician. Join fellow #CX leaders for a week of learning, networking, fresh ideas, and meaningful connections in one of Arizona's most iconic destinations.
Learn more:
execsintheknow.com/events/cu…
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What keeps #CX leaders coming back to the CRS year after year?
The value of CRS goes far beyond the sessions. It's the conversations in the hallways and the connections that make the experience so memorable.
Join us at #CRSScottsdale this Fall.:
execsintheknow.com/events/cu…
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The #CRSScottsdale speaker lineup continues to grow, and we're excited to welcome Julie Weingardt, Chief Operations Officer at @turo, as a keynote speaker this fall.
Learn more and register:
execsintheknow.com/events/cu…
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Our new research explores frontline agent perspectives on engagement, #AI, technology, career growth, and operational challenges.
Key findings:
• Technology ranked as the top improvement area
• 67% plan to stay and grow in #CX
Download the report:
execsintheknow.com/knowledge…
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This Memorial Day, all of us at Execs In The Know pause to honor and remember the brave men and women who made the ultimate sacrifice in service to our country.
We are deeply grateful for their courage, selflessness, and dedication.
#MemorialDay #ThankYouForYourService
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At #CRSScottsdale, our panel discussions will bring together #CX leaders from top brands to share real-world insights, challenges, and lessons learned across today’s rapidly evolving landscape.
Join us this fall in Scottsdale:
execsintheknow.com/events/cu…
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As part of Mental Health Awareness Month, we’re highlighting an important upcoming keynote at #CRSScottsdale this fall from Todd Sale, Senior Vice President of Customer Experience at @GetCorpay.
Read more: execsintheknow.com/crs-scott…
#MentalHealthAwarenessMonth #ExecsInTheKnow
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What makes a #CX conference valuable?
At CRS, #leaders openly share what worked, what didn’t, and how they solved real challenges. That level of candor is what makes the experience different.
Read more:
execsintheknow.com/what-make…
#CRSScottsdale #CustomerExperience #ExecsInTheKnow
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#CX is better when it’s built together.
Our “Get Involved” initiative at @ExecsInTheKnow creates more ways for CX #leaders, practitioners, and partners to shape the conversations driving the industry forward.
Learn more:
execsintheknow.com/about-us/…
#CustomerExperience
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Every frustrating customer interaction has a cost.
In this contributed article from @ProcedureFlow explores the hidden business impact of poor #CX, from churn and repeat contacts to lost loyalty and agent burnout.
Read more:
execsintheknow.com/magazines…
#CustomerExperience
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As #AI continues to reshape customer service, the human element has never been more important.
Brands that embrace the understanding that human interactions enable superior #CX know that the frontline is the strategy.
Read the full article:
execsintheknow.com/magazines…
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May is #MentalHealthAwarenessMonth, a time to recognize the importance of creating healthier, more supportive workplaces. This blog explores why mental health support matters and the role we can all play in building stronger workplace cultures.
Read more: execsintheknow.com/mental-he…
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Some of the best moments at CRS happen outside of sessions.
Our evening network events create a space for CX #leaders to build real connections in a relaxed and fun setting.
Join us Sept. 30 – Oct. 2 in Scottsdale. Learn more 👇
execsintheknow.com/events/cu…
#CRSScottsdale #CX
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What happens when #CX moves beyond feedback and into prediction?
This piece explores how @Uber is shifting to proactive, data-driven CX and closing feedback gaps.
Read more:
execsintheknow.com/magazines…
#ArtificialIntelligence #CustomerExperience
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What does effective leadership in #CX look like today?
This article highlights the growing impact of women in CX #leadership and the important role they continue to play in shaping strategy, culture, and customer outcomes across organizations.
Read more: execsintheknow.com/magazines…
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May is Mental Health Awareness Month, a reminder that how we show up for each other matters.
Through @ExecsInTheKnow's Leading with Impact, we’re working to reduce stigma alongside @NAMICommunicate. Every action counts.
Learn more 👇
execsintheknow.com/about-us/…
#MHAM2026
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