Collaboration doesn't happen by accident. It's built one conversation at a time. 🙌 Shoutout to our CEO John Kim for always showing up and setting the tone for how we work and build together. We've been busy — join us live June 17 for the 2026 delight.ai Index webinar. Register here: delight.ai/resources/delight…

Not every day you see 25 people stop to watch an AI agent demo. @shoptalk Europe Barcelona, Day 2. Come by to R21 and check out what all the buzz is about!

Our team is at @shoptalk Europe in Barcelona this week 🇪🇸 Come by stand R21, say hi, and get a taste of delight. 🍦 Let us explain why great conversations start with great ice cream. #ShoptalkEurope #Shoptalk #CustomerExperience

Healthcare has the furthest to go on AI trust. The 2026 Delight AI Index puts it at 47 out of 100 — the lowest of any industry we measured. That gap is real. And it's closeable. → 83% of consumers hold brands accountable when AI makes a mistake → 70% would feel more delighted if AI just remembered them → 84% say data privacy would increase their trust in AI In healthcare, AI errors don't just frustrate — they impact patient care. The brands that build trust at the administrative layer first will be the ones patients trust everywhere else. We're breaking it all down live on June 17. → Healthcare has the furthest to go on AI trust. The starting point is clearer than you think: delight.ai/blog/industry/hea… → The full 2026 Delight AI Index: all five trust pillars, every industry delight.ai/ai-index → Join our live session on what travelers expect from AI delight.ai/resources/delight… #DelightAI #AIIndex #CX #CustomerExperience #HealthcareAI #AITrust #Webinar #AI #B2B #SaaS

Intern Spotlight: Angeline Yeh ✨ "It's been really great working with the team here. Working with my managers has been amazing, and our workplace manager always brightens the mood!" — Angeline, Intern @ delight.ai We're hiring! Come join the team 👇 sendbird.com/job/8445772002 #DelightAI #Internship #Hiring #TeamCulture

Behind the scenes of our upcoming interview with Ishaan Bansal, AI Engineer for Internal Operations, at delight.ai. Did we get work done? Yes. Did we also rate office snacks on camera? Also yes. Full video coming soon. 👀 #BehindTheScenes #ComingSoon #AI #OfficeVibes #ContentCreation #Interview #WorkHumor

Today is #ThrowbackThursday! 300 sqft in Gangnam. 4 guys (John S. Kim, Forest Lee, Brandon Jeon, Harry Kim) sleeping in a 1-bedroom apartment during YC. Signing term sheets at a beer pub. That was us in 2016. Today, in 2026, delight.ai powers conversations for 4,000 businesses, and 6 billion end users. Every great company starts somewhere. The dark tunnel of faith is part of the journey. #StartupLife #Entrepreneurship #FounderStory #StartupJourney #FromTheBeginning

Heading to CCW Las Vegas? 🏀 We're hosting CX on the Court, a private suite experience at Michelob ULTRA Arena on the first night of CCW. The Las Vegas Aces take on the New York Liberty, one of the WNBA's best matchups of the season, from a half-court private suite with a hosted bar, curated catering, and a carefully selected group of customer experience and contact center leaders. Spots are limited. Request your seat here: lnkd.in/gCah2vJs.

After a full day on the conference floor, we took it to the water. 🌅 We wrapped up day one of Aviation Festival Americas with an evening on Biscayne Bay alongside airline and airport leaders. Good company, great conversations, and a night to remember. Thank you to everyone who joined us. 🛳️ 🥂

Most travel AI agents assume an easy trip. One traveler, one route, one clean fix. The trips that actually test a brand look nothing like that. Our CMO Charles Studt sat down with @dc_trips (the Travel Trends podcast) to talk about the ones with a lot of moving parts, where a flight, a connection, a hotel and a car all have to line up and no single provider can see the whole journey. Stay tuned for the podcast!

Our AI resolves customer issues 24/7 without going down. The office coffee machine cannot say the same. ☕ #OfficeLife #WorkHumor #Relatable #CorporateLife #POV #CustomerExperience #CX #TechLife

We're cleared for takeoff ✈️ We are at Aviation Festival Americas in Miami — booth #511. Come see a live demo of AI working across the full travel journey, from booking to disruption management to loyalty. Our CMO Charles Studt is on a panel today at 1:50 PM: The Power of Information: Leveraging Data for Seamless Customer Experiences. Come say hi — coffee's on us ☕ #AviationFestivalAmericas #TravelTech #AI

A delivery driver gets into an accident mid-order. Watch how Agent Steward handles it — customer, driver, restaurant, support. Four parties. One thread. The customer never even felt the chaos.

Your AI agent runs on a playbook. We call it the Actionbook, and it holds every rule the agent follows: when to refund, when to escalate, how to handle the edge case that shows up twice a year. The trouble has always been that this playbook reads like a wall of text only an engineer can love. So when something goes sideways, the move is the same every time. File a ticket, then wait for engineering or the deployment team to dig through the logs and find the rule behind it. OpenBook changes who owns that moment. It is the visualization layer for your Actionbook. The same rules your agent already runs on, now navigable like a map, from ten thousand feet down to ten. Full walkthrough in the blog: delight.ai/product-release/o…

Taylor Swift has a secret weapon. She calls it Taylurking. Months of quietly watching. Learning your story. Then showing up and already knowing everything. Everyone wants that moment. Nobody wants to do the work that earns it.