On 9/9/24 I purchased a Google Pixel 9 Pro online from Verizon.com SynchronyBank was running a promotion $200 rebate if you sign up for the Verizon Synchrony card. Verizon also gave a $10 discount when you used said card for automatic payments. I used the Google Pixel and the Verizon Wireless network for >30 days. Loved the phone - Mostly loved the service. Verizon worked beautifully everywhere I needed it to, except my bathroom. It may seem stupid or irrelevant, but it matters to me. On 10/4/24 I called Verizon Wireless (611) I canceled my service and requested help using the My Verizon app to obtain a shipping label. The representative assured me; if I returned the device I would have NO charges for this entire account. I returned the device via UPS. Mid November the notices from Synchrony Bank started coming. (I've always LOVED Synchrony. I have the following American Eagle, Amazon, Sams, JC Penny and Synchrony Home) $12,350 in available credit with them. Verizon charged the Synchrony card for the phone. No big deal right? Call Verizon? File a dispute with Synchrony! Goto a Verizon Store! I've called Verizon 5 times. (Spent at least 5 hours on the phone) This is the fun part - Verizon Customer Service says "We HAVE the phone!!!!! Don't worry, I'm gonna transfer you to......" then I'm put on hold and the call drops. Every. Single. Time. I've disputed the charge 3 times now. Synchrony wants a tracking number for the device. The ONLY way to obtain a tracking label - through the Verizon app. Which I no longer have access to because the account is closed. Insanely enough, when I visit a Verizon Wireless Corporate store - they can't help me. "This is the sales department sir, you gotta call." - I received this response at 2 different Verizon Corporate stores. Yesterday, I received the most help from a Verizon employee then I've received since this started. A store manager did a reverse search with the IMEI of the device. Not only has Verizon received the phone, they've already resold it. I currently work in sales, I've managed cell phone stores before. I understand things fall between the cracks and sometimes things need to be corrected. But, the constant thought on my mind is "What if this was some old lady? Someone that didn't understand how to navigate a situation like this?" I'll be filing a complaint with the FCC and cross posting this. @Verizon @VerizonSupport