We’re excited to announce Spiffy’s strategic partnership with Blink AI Automotive to advance mobile service for automotive dealers. This partnership integrates Blink AI Automotive’s intelligent customer engagement and scheduling capabilities with Spiffy’s proven mobile operating system to help dealers and OEMs more efficiently deploy and scale mobile programs. Together, we’re helping dealers enable an end-to-end mobile service experience that is simple for customers to schedule and efficient for dealers to operate. Read the full announcement: hubs.ly/Q041vv0Q0 #MobileService #AI #Partnership #Integration #FixedOps #Spiffy #BlinkAI

Convenience isn't a perk anymore. It's what customers expect. The dealerships winning today understand a simple truth: Customers will pay for convenience when it saves them time, eliminates friction, and makes service easier. But convenience isn't just about offering mobile service. It's about delivering a seamless experience from scheduling to service completion. Dealerships that build convenience into every step of the customer journey create stronger loyalty, higher retention, and a competitive advantage that's hard to replicate. In our latest blog, Karl Murphy breaks down the convenience premium and why customers consistently choose businesses that make life easier—even when it costs more. 🔗 hubs.ly/Q04l249s0 #Convenience #CustomerExperience #MobileService #DealershipService #ConveniencePremium

One of the biggest surprises in mobile service growth isn't dispatching. It's information overload. In this clip, Grant Miles of Cavender Grande Ford talks about how the challenge wasn't getting vans on the road. It was creating enough awareness and putting the right processes in place to keep up with demand. When one person is handling pickup and delivery, mobile appointments, and incoming calls, things can get overwhelming fast. Organization becomes the difference between controlled growth and complete chaos. That's why scaling mobile service isn't just about adding more capacity. It's about building the structure that allows you to actually support that growth. #MobileService #FixedOps #DealershipService #AutomotiveIndustry

A lot of dealers have moved past the question of whether customers want mobile service. They do. The harder question is whether the dealership has the operational structure to support it once demand starts growing. The next mobile service bottleneck is not always demand. More often, it is dispatch discipline, technician utilization, service mix, parts readiness, scheduling, and ownership inside the store. Our latest blog breaks down why mobile service has to evolve from a launch initiative into a managed operating model. 🔗 hubs.ly/Q04kwm0M0

Mobile service maturity does not happen all at once. Most programs move through four stages: Launch: Prove the market, set up the operation, get the first appointments completed. Stabilize: Improve scheduling, service mix, technician utilization, and internal ownership. Standardize: Create repeatable workflows, consistent customer experience, and clear performance reporting. Scale: Add capacity, expand coverage, align with OEM or group strategy, and measure mobile as part of fixed ops growth. The dealers that struggle often try to skip from launch straight to scale. The dealers that succeed build the middle.

Apple Tree Honda saw an opportunity to make service more convenient for customers — and built a mobile service program to do exactly that. In this clip, Kelby Locke shares how Spiffy’s software, van upfit, and training helped bring their operation to life. From real-time customer communication to a professionally built van that stands out on the road, mobile service is becoming a powerful extension of the dealership experience. 🎥 Watch the full video: hubs.ly/Q04j5W4m0 #MobileService #FixedOps #DealershipSoftware #AppleTreeHonda #Training

What does it actually look like to launch dealership mobile service with Spiffy? At Apple Tree Honda, Spiffy supported the mobile service launch from the ground up. Our team was on-site helping with training, operational setup, technician workflows, customer service processes, and day-one readiness. Mobile service success does not happen by accident. It requires the right system, the right process, and the right launch support. Spiffy helps dealerships launch, manage, and scale mobile service by combining digital servicing technology with hands-on operational support. This is what partnership looks like in the field.

A lot of dealerships assume growth means adding more vehicles, more technicians, or more overhead. In reality, a huge part of scaling mobile service comes from improving the systems behind it. Athens Ford added over $214K in annual gross profit through mobile service without adding another van. The growth came from creating a more efficient operation: • Better scheduling • Better routing • Better visibility • Better customer communication By improving the process behind the operation, they were able to increase service volume and grow revenue using the resources they already had in place. Mobile service growth is not always about expanding the fleet. Sometimes it is about getting more out of the operation you already built. Read the blog: hubs.ly/Q04htm890

Thank you, ASOTU CON for a great week of conversations about dealership mobile service, fixed ops retention, digital servicing, customer experience, and the future of automotive service. Spiffy was proud to participate in the Pitch Tank as a semi-finalist and to host a mini-keynote session focused on how mobile service can help dealerships improve retention and drive increased gross profits. The industry is moving toward more convenient and flexible service models. Spiffy is helping dealerships build the systems needed to launch, manage, and scale mobile service successfully.

In Episode 5 of the Mobile Service Playbook, Karl Murphy and Addison DeJesus-Lessing sit down with Jake McCluskey and Corey Wells from McCluskey Chevrolet to discuss how their team has scaled mobile service into a major part of their dealership and fleet operations. What started as a way to relieve pressure on the service drive has evolved into a growing operation focused on improving customer convenience, increasing shop efficiency, and building stronger long-term fleet relationships. In this episode, you’ll learn: - How mobile service can help dealerships create additional service capacity without expanding the shop. - Why keeping quick maintenance work out of the bays can improve overall fixed ops efficiency. - How fleet customers are becoming a major growth opportunity for mobile service programs. - Why technician communication and customer interaction play such a large role in long-term success. - How EV service and software-based repairs are creating new opportunities for mobile operations. - The importance of setting clear expectations and building scalable processes early on. This episode offers a real-world look at how dealerships are using mobile service to support both retail and fleet customers while creating a more efficient operation overall. 🎥 Watch the episode here: youtu.be/II1Ypl7D82M?si=8VVD… #MobileServicePlaybook #MobileService #FixedOps #DealershipOperations #FleetManagement #EVService

Spiffy was selected as a semi-finalist for the Pitch Tank at ASOTU CON. Our focus is on dealership mobile service and digital servicing. We believe mobile service can help dealerships grow fixed ops, improve customer retention, increase convenience, and create a better service experience. But mobile service only works when the operating model works. Dealers need connected systems for scheduling, routing, customer communication, technician workflows, service packaging, and launch support. That is the future Spiffy is helping dealerships build.

Scaling mobile service often comes down to getting the right structure in place. In this clip from the Mobile Service Playbook, Rick Hofer of Chalmers Ford shares how introducing a dedicated coordinator and improving scheduling and logistics with Spiffy’s Mobile 360™ software helped bring clarity to their operation and unlock growth. That foundation creates consistency and sets the program up to build real momentum over time. 🎥 Watch the full episode: youtu.be/BcfOL_ZRQnU?si=UMSR… #OperationsManagement #ProcessImprovement #FixedOps #MobileService #OperationalExcellence

Mobile service growth often comes down to having the right systems in place. In this clip from the Mobile Service Playbook, Grant Miles of Cavender Grande Ford shares how their team scaled from an average of 75 remote experiences per month to 147 mobile service ROs in a single month with Spiffy. With the right approach, mobile service can quickly evolve from a small initiative into a meaningful driver of volume and performance. 🎥 Watch the full episode: youtu.be/JEJ5eY6b2hI?si=Ix8Q… #MobileService #BusinessGrowth #FixedOps #CustomerExperience #AutoIndustry

Mobile service isn’t a question of if, it is a question of when. In this clip from the Mobile Service Playbook, Jeremy Stephens of Bozard Ford Lincoln shares why getting started with even one van can make a meaningful impact, and how delaying adoption can create missed opportunities over time. As customer expectations continue to shift toward convenience, dealerships that embrace mobile service early are better positioned to meet demand and stay competitive. 🎥 Watch the full episode: youtu.be/yP9Hw5kguJE?si=E9Dd… #MobileService #AutomotiveIndustry #FutureOfWork #Leadership #FixedOps

In Episode 4 of the Mobile Service Playbook, Karl Murphy and Addison DeJesus-Lessing sit down with Stephanie Holt, BDC Director at Hyundai of New Port Richey, to share a real-world look at how mobile service can evolve into a meaningful part of dealership operations. Starting with a single vehicle to address capacity constraints, their team has built a program that not only extends service capabilities but also enhances the overall customer experience. In this episode, you’ll learn: • How mobile service can help dealerships grow without expanding their physical footprint • Why selecting the right technicians is critical to long-term success • How BDC teams are leveraging mobile service to better support customers in real time • The role of routing and scheduling in creating an efficient, scalable operation • How mobile service can be used to turn challenges into opportunities for stronger customer relationships This episode offers a practical look at what it takes to successfully integrate and scale mobile service within a high-volume dealership environment. 🎥 Watch the episode here: hubs.ly/Q04fCyhs0 #MobileServicePlaybook #MobileService #FixedOps #DealershipOperations

When Athens Ford sent out their first recall campaign with Spiffy’s Recall Capture™, they didn’t know what to expect. By the next morning, 30 mobile appointments were already booked. No calls. No back-and-forth. Just customers booking themselves through Spiffy’s online scheduler. Kyle Cloud breaks it down: youtu.be/nvqwrdNnxxI?si=aUlk… #MobileService #OnlineSchedular #MobileRecall #AthensFord #FixedOps

You're at home. You ordered a service. And then... silence. Is the technician on the way? Stuck in traffic? Did they forget? That uncertainty is the worst part of any on-demand service — and it's exactly what we set out to fix. Our newest in-app experience gives customers real-time visibility from the moment their technician hits the road. No more guessing. No more "where are they?" texts. Just clarity, confidence, and a little less friction in your day. Because great service isn't just about what we do when we arrive. It's about how we show up — every step of the way. See it in action 👇 #CustomerExperience #ProductLaunch #MobileTech #ServiceInnovation #OnDemandService #ProductDesign #Automotive #FleetServices

At Athens Ford, booking mobile service used to be an inconvenient process. Customers had to call the dealership to find a time that worked. Now, with Spiffy’s Mobile 360 platform, customers can book it themselves through the online scheduler. And that simple shift is driving more recall appointments and engagement across the board. Kyle Cloud shares what changed: hubs.ly/Q04d-PhF0 #MobileService #OnlineSchedular #Mobile360 #AthensFord #DealershipOperations

In Episode 3 of the Mobile Service Playbook, Karl Murphy and Addison DeJesus-Lessing sit down with Rick Hofer, Service Manager at Chalmers Ford, to discuss how they turned a small mobile program into a rapidly growing operation. In this episode, you’ll learn: - Why having a dedicated owner is critical to driving mobile success - What it takes to manage scheduling, routing, and logistics in the early stages - How to hire mobile technicians who can deliver both technical work and customer experience - Why fleet and recall work can unlock massive growth opportunities - The three things every dealer needs to get right: people, tools, and process From early growing pains to real momentum, this episode shows what it takes to turn mobile service into a sustainable operation. 🎥 Watch the episode here: hubs.ly/Q04dVFFQ0 #MobileServicePlaybook #MobileService #FixedOps #ChalmersFord #DealershipOperations