Service innovation, experience design, marketing operations and digital business... Telco Data Monetisation Programme Director... Thoughts my own
Joined March 2007
- Tweets 47,643
- Following 7,194
- Followers 8,270
- Likes 4
223 Photos and videos
Dr G retweeted
1 Jul 2021
A balanced and thoughful take on the CRT culture war from RDI advisor @anneapplebaum. The health of our democracy depends on citizens who "keep looking at books, history, society, and politics from different points of view."
28 Jun 2021
You can read American history in the same spirit Mark Milley defended, @anneapplebaum writes, "the way you would read a great piece of literature, seeking to understand the complexities and the nuances, the dark and the light, the good and the bad." on.theatln.tc/sKZgqDM
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Dr G retweeted
Today is my pointers-day: 👇👇👇 > If we'd all use #sdlogic, #circulareconomy, or #biomimicry thinking, no one would mix this up for "productivity" ...
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Dr G retweeted
9 Mar 2021
Minimise the risks of implementing a new CRM/CX system by changing how you manage change, says @GrahamHill. ow.ly/SjCF30rylqZ #custexp #changemanagement
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Dr G retweeted
We are delighted to have you onboard, @GrahamHill, and we are looking forward to our collaboration in Europe and beyond. ecxo.org/
#customerexperience #experiencedesign #EmployeeExperience #CX @silvanabuljan @antgrasso @enrique_gomeza @RicardoSGulko @adrianswinscoe
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Dr G retweeted
15 Mar 2021
The approach to change works best if based upon sequential phases. That’s how you minimise the risks of implementing a new #CRM / #CX system. says @GrahamHill
#custexp #changemanagement @Mycustomer
pbynd.co/cxakc
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Dr G retweeted
A very engaging and insightful #CRMKonvo on #customerjourneymanagement #customerjourneyorchestration with @GrahamHill . There have been important contributions by @krislynnkelly, Ray Gerber and Prem Kumar Aparanji youtu.be/8yQh0cxi1lY. MyPoV: Extremely valuable
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Dr G retweeted
Is service design different to experience design? mycustomer.com/customer-expe… @GrahamHill
#customerexperience #cx #servicesdesign #experiencedesign
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Dr G retweeted
3 Jun 2021
"Should we design experiences for brands or customers?" asks @GrahamHill ow.ly/DDpA30rJ2Jy #custexp #CX #custserv
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Dr G retweeted
3 Mar 2021
Minimise the risks of implementing a new CRM/CX system by changing how you manage change, says @GrahamHill. ow.ly/SjCF30rylqZ #custexp #changemanagement
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Dr G retweeted
There is nothing so permanent as temporary government overreach. theaustralian.com.au/world/t…
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Dr G retweeted
8 Jan 2021
@GrahamHill I have created this tool as a community give back. A contribution to the marketers entrepreneurs and managers sharing with me the path so far. This canvas simplifies the fundamental of a digital marketing strategy: visualcommunicationplanner.c…
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28 Dec 2020
Over the years a small number of people have hugely influenced my thinking, including Stuart Kauffman (goodreads.com/book/show/3190…), @mjmauboussin (michaelmauboussin.com/books.…) and @snowded (cognitive-edge.com/blog/). Thanks for the inspiration
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28 Dec 2020
Really enjoying reading @DReinertsen The Principles of Product Development Flow lpd2.com/wp-content/uploads/… Inspired thinking. Thanks.
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Dr G retweeted
highly recommended !!! @scottcowley @ProfessorGary
@PaulineMeijer @GrahamHill @rpvega @MarkCamilleri @RodolfoMaslias @DrJanet_A_Ward @AndyNeely @Hanken_fi @JimSpohrer
22 May 2020
Check out our new Youtube Show "All About #Service" - new #ideas, current #research insights, and bridge for #academia and #business. Today: #Covid19 - The Service World after the epidemic – Guest: @RayFiskTX @josinavink
– bit.ly/3cWpcBJ – @servcollab
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Dr G retweeted
8 May 2020
RT KirkDBorne: Put your money where your math is — Invest in Data: bit.ly/3dicz3M
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#BigData #DataScience #AI #MachineLearning #IoT #IIoT #IoTPL #DigitalTransformation #DataMonetization #DataStrategy #abdsc
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See the #Infonomics book… x.com/KirkDBorne/status/1258…
8 May 2020
Put your money where your math is — Invest in Data: bit.ly/3dicz3M
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#BigData #DataScience #AI #MachineLearning #IoT #IIoT #IoTPL #DigitalTransformation #DataMonetization #DataStrategy #abdsc
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See the #Infonomics book: amzn.to/2Yob80R by @Doug_Laney
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8 May 2020
If you need an informative alternative to government propaganda and newspaper bullshit about the SARS-CoV-2 pandemic, here is an accessible article from Nature about 'Profile of a killer: the complex biology powering the coronavirus pandemic' nature.com/articles/d41586-0… #COVIDー19
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Dr G retweeted
9 Apr 2020
I think we can stand in - but never replace.
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Dr G retweeted
8 Apr 2020
Do you trust your employees to do their #work even if you can’t see them? With #coronavirus in mind, Gartner expert Aaron McEwan offers #remotework success factors. Read on. #GartnerHR #COVID19 gartner.com/smarterwithgartn…
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