The world's leading resource for customer experience and service professionals
Joined January 2009
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28 Nov 2023
🎅 How to prevent this Christmas from becoming another Forgetmas for retailers! 🎄
ow.ly/PMP150QaFxe
#cxmanagement #customerexperience #custexp #CX
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28 Nov 2023
"It's not just the ability to speak or write like a human. There's the ability to understand things that were incredibly difficult for computers to understand in the past"
Cognigy's CEO discusses the impact of #generativeAI
ow.ly/kbx550QbWir
#chatbots #customerexperience
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28 Nov 2023
Last chance to sign up for today's webinar with Ed Creasy and Adrina Swinscoe.
Tune in live at 2pm GMT to join the discussion and get your questions answered by the experts.
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#CCTR #contactcentre #customerservice #customerexperience #custexp #CX
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28 Nov 2023
Beyond customer-centric culture: The expansive role of CX teams
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#customercentricity #cxmanagement #customerexperience #custexp #CX
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27 Nov 2023
🎙️ Listen or read our podcast today!🎙️
Iqbal Javaid discusses Zoom's journey from a video conferencing giant to a comprehensive customer experience solution.
ow.ly/MWjF50Q9MP2
#AI #CCTR #contactcentre
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27 Nov 2023
How will AI shape your CX programme?
Tune in live tomorrow (2 PM GMT) to join the discussion and get your questions answered by the experts.
ow.ly/bRGL50Q8FmT
#CCTR #contactcentre #customerservice #customerexperience #custexp #CX
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27 Nov 2023
Kate Nowrouzi discusses how to maximise your customer service strategy this Cyber Monday.
ow.ly/xIP250Qbr8V
#cxmanagement #ecommerce #customerexperience #custexp #CX
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24 Nov 2023
How will AI shape your CX programme?
Tune in live on the 28th of November (2 PM GMT) to join the discussion and get your questions answered by the experts.
ow.ly/bRGL50Q8FmT
#CCTR #contactcentre #customerservice #customerexperience #custexp #CX
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24 Nov 2023
Hannah Grap unwraps Sitecore’s latest research findings to discover how much the British public plans to spend on Christmas this year – with the results making grim reading for retailers.
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#cxmanagement #customerexperience #custexp #CX
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24 Nov 2023
The future of Women in CX
Clare Muscutt, CEO of Women in CX, discusses the community's growth, challenges conventional CX norms, and reveals plans for the future.
ow.ly/2LJ850QaVBY
#collaboration #culture #communities #customerexperience #custexp #CX
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24 Nov 2023
Gearing up for Black Friday? Kate Nowrouzi is here to help.
ow.ly/1oQB50Q9MRM
#cxmanagement #ecommerce #customerexperience #custexp #CX
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23 Nov 2023
Miika Mäkitalo, the CEO of HappyOrNot, delves into the backstory of the four distinctive smiley-faced buttons and explores the role of data in staying ahead of the curve.
ow.ly/5x2P50Q9jmf
#customermetrics #customerreviews #datamanagement #customerexperience #custexp #CX
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23 Nov 2023
Don’t be scared of AI; be scared of missing out on AI. Einat Weiss, CMO of NICE, discusses AI’s ability to enhance customer experience through hyper-personalisation.
ow.ly/8aPb50QagXK
#AI #artificialintelligence #personalisation #cxmanagement
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23 Nov 2023
"Where we're seeing a lot of success is where the AI is able to tap into your knowledge and feed the agent with information that's relevant to what's being discussed in real-time"
🎙️ Listen or read our latest podcast! 🎙️
ow.ly/MWjF50Q9MP2
#AI #CCTR #contactcentre
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23 Nov 2023
Happy Forgetmas! Will this festive period be another one to forget for retailers?
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#cxmanagement #customerexperience #custexp #CX
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22 Nov 2023
CX and marketing should join forces to realise the full potential of AI
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#AI #artificialintelligence #personalisation #cxmanagement
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21 Nov 2023
Three ways that the value of your customer base can be misleading
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#datamanagement #datadrivenmarketing #customerexperience #custexp #CX
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21 Nov 2023
One size fits none
Online sizing technology is not fit for purpose - forcing UK shoppers into a laborious returns process.
Digital retailers must act fast or risk losing customers to brick-and-mortar stores.
ow.ly/B47v50P60UC
#onlineshopping #customerexperience #CX
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21 Nov 2023
Gearing up for Black Friday? Kate Nowrouzi is here to help – providing expert advice on maximising your customer service strategy during this hectic period.
ow.ly/1oQB50Q9MRM
#cxmanagement #ecommerce #customerexperience #custexp #CX
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21 Nov 2023
🎙️ Listen or read our latest podcast now! 🎙️
From video conferencing to CX excellence: Zoom's EMEA CX SE Leader
ow.ly/MWjF50Q9MP2
#AI #CCTR #contactcentre #contactcenter #customerservice #customerexperience #custexp #CX
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