Official @HRBlock, @BlockAdvisors & @SpruceMoney Customer Care Team on X. Have questions or need help? We’re here for you.
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If you need immediate assistance, we are standing by via our toll-free number (1-800-472-5625), and at:
🟢 @HRBlock's Facebook: hrblock.io/Facebook
🟢 Instagram: hrblock.io/Instagram
🟢 or website: hrblock.io/Support
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15 Apr 2024
We are aware of an issue preventing some desktop software users from e-filing their returns. Online clients and clients working with our tax professionals virtually or in person are not impacted.
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15 Apr 2024
We are working to resolve the issue quickly and ask clients to please try again later today or print and mail their return if that is more convenient.
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15 Apr 2024
We are happy to report the issue that was affecting a small number of our downloadable desktop software users has been resolved.
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Today’s the day the IRS starts processing returns. Already filed? You could receive your refund in about 21 days. If you haven’t filed, no one offers more ways to get tax help than us, so make an appointment today: hrblock.io/WaysToFile
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The IRS has announced that some recipients of the Advanced Child Tax Credit will be receiving August payments by paper check rather than direct deposit. To see if this applies to you, check the IRS portal at: hrblock.io/CTCPortal
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The IRS is now sending the first advance child tax credit payments. Stay up-to-date and check out our Tax Information Center for answers: hrblock.io/CTC. For Emerald Card questions, call 866-353-1266.
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10 Mar 2021
Have additional stimulus questions? Visit hrblock.io/ThirdStimulus
The American Rescue Plan has been passed by Congress and has been sent to President Biden to become law. There are changes with this third stimulus and you can learn more at hrblock.io/AmericanRescuePla…
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5 Mar 2021
From those who provide expertise to our clients, to those who develop new products and services and everyone in between- we appreciate you! We’re celebrating our remarkable associates today on #EmployeeAppreciationDay
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15 Jan 2021
We know you still have questions about the second stimulus payments. Here are a few helpful answers. Check our stimulus website for any additional questions: hrblock.io/SecondStimulus
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15 Jan 2021
Q: Did my stimulus money go to my old or new Emerald Card?
A: Stimulus payments were deposited onto your active Emerald Card. If you receive & activate a new Emerald Card, the funds will transfer automatically to your new card. Please allow up to 2 hours for that process to run.
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15 Jan 2021
Q: My check is lower than I thought it would be. Why?
A: The government determined how stimulus amounts were calculated. You can use our Stimulus Check calculator found here: hrblock.io/Stimulus
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12 Jan 2021
Last week, we sent millions of stimulus payments to customers. If you still have not gotten your payment, our call volume is still high, but please reach out to us @HRBlockAnswers via Direct Message or 1-800-HRBLOCK.
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5 Jan 2021
Customer support calls, social media and app volume remain very high. We thank you for your patience. Information is available here: hrblock.io/SecondStimulus and we will continue to provide updates as we can on social media.
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5 Jan 2021
The IRS Get My Payment website may display an account number you don’t recognize. If you took a Refund Transfer, it may be reflecting that account number. Check your 2019 return to confirm.
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5 Jan 2021
But don’t worry – we have sent these payments on to the method you chose for Refund Transfer: direct deposit, check or Emerald Card. The money should be there by the end of the day.
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4 Jan 2021
Please be patient as stimulus payments are being direct deposited to Emerald Cards and bank accounts. Payments could happen at any point today but are likely to be processed by the end of today, January 4.
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4 Jan 2021
If you have a new active Emerald Card but it looks like the payment is on your old card, please allow a few hours for that to properly reflect on your new card. There is nothing for you to do, and this should occur by the end of today.
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