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Sanctuary Housing @HelloSanctuary

Our #CustomerService team is here to help with any queries. This page is managed 8.30-4.30 weekdays, except bank hols.

Joined June 2013
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Sanctuary Housing@HelloSanctuary
23 Feb 2022
We're proud to have residents from different cultures and backgrounds – it’s one of the reasons our organisation is so diverse. If you do not speak English, or English is not your first language, don't worry. Our website can be translated into more than 60 languages.
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Our services are being affected by Storm Goretti and poor weather across the UK. Please only phone us if you have an emergency so those most in need of our help can get through more quickly. You can report, cancel or rearrange a repair on our website: ow.ly/4ebL50XTvzO
A photo of the exterior one of our Housing schemes with a dusting of snow. It is a two-storey brick L-shaped building with a courtyard in front of the entrance.

ALT A photo of the exterior one of our Housing schemes with a dusting of snow. It is a two-storey brick L-shaped building with a courtyard in front of the entrance.

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Cold weather causing problems with frozen pipes? Here's what to do and how to prevent it happening. ❄️ Read our guide here: ow.ly/qI3Q50XSXXw
A man wearing a black fleece and work trousers fixing a pipe under a sink.

ALT A man wearing a black fleece and work trousers fixing a pipe under a sink.

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We’re here for you this festive season. If you need help with an emergency repair between now and 8am on Friday 2 January, please call your regional repair line, which you can find listed on our website: ow.ly/9TSF50XNzBx Happy holidays to you and your families 🎄
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Due to expected bad weather and cold temperatures around the country, we are receiving a high volume of calls. If your call is not urgent, please raise a query on our website at sanctuary.co.uk

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We’re really sorry - our call centre is extremely busy due to the national issue with web services. If your repair isn’t urgent please can we ask you to wait until later in the week to contact us, or report any routine repairs on our dedicated webform: ow.ly/24xk50XeQkN

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We're sorry if you're having trouble calling us. We're still having problems with our phone lines which we're trying to fix, & we really appreciate your patience. Please keep trying to call if you have an emergency, or contact us via our website sanctuary.co.uk/contact-us Thank you

Contact us | Sanctuary

Get in touch! You can contact us about most things quickly and easily online. Use this page to find out the best way to get in touch with us.

sanctuary.co.uk
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Pleased to say we’ve fixed the intermittent problems we were having with our phone lines. Apologies if you experienced any difficulty getting through and thank you for your patience.
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We're really sorry if you're still having issues getting in contact. After 5pm please keep trying to call us with any emergencies - our website forms will be back open at 8am tomorrow. Thank you and we really appreciate you bearing with us while we work hard to fix the problem.
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Apologies if you've tried to phone us and can't get through. We're still having intermittent problems with our phone lines, which we're still working hard to fix. Please keep trying to call us if you have an emergency repair.
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Apologies if you've tried to phone us and can't get through. We're having intermittent problems with our phone lines, which we're still working hard to fix. We appreciate your patience as we do our best to resolve this. Please keep trying to call if you have an emergency repair.
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Pleased to say we’ve fixed the intermittent problems we were having with our phone lines. Apologies if you experienced any difficulty getting through and thank you for your patience while we were working to resolve the issue.
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Apologies if you've tried to phone us and cant get through. We're having a few technical problems with our phone lines, which we're working hard to sort out. If possible, please report any repairs on our website in the meantime. 🔗 ow.ly/N5kp50W0JNj

Report, cancel or rearrange a repair | Sanctuary

You can easily report any damages to your property online. This includes routine maintenance or wear and tear, as well as accidental or malicious damage. You can also follow up on existing repairs by...

sanctuary.co.uk
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Happy bank holiday weekend! We'll be back on Tuesday 27 May to reply to your social media messages. In the meantime, please use our website to report any non-urgent repairs or call your listed regional repair line if you have an emergency 👉 ow.ly/NtVt50VLUyl

Repairs | Sanctuary

If there is something broken or not working as expected in your Sanctuary home, and we are responsible for repairing it, please contact us to book a repair appointment.

sanctuary.co.uk
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Enjoy your bank holiday weekend! 🌞 Our social media team will be back on Tuesday 6 May to reply to your messages. In the meantime, please report any non-urgent repairs on our website. For emergencies, please call your listed regional repair line 👉 ow.ly/NtVt50VLUyl

Repairs | Sanctuary

If there is something broken or not working as expected in your Sanctuary home, and we are responsible for repairing it, please contact us to book a repair appointment.

sanctuary.co.uk
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Happy Easter bank holiday weekend! 🐣 Our social media team will be back on Tuesday 22 April to reply to your messages. Please call your emergency repairs line if needed, or log any routine repairs on our website 👉 ow.ly/exYb50UuRJU
A turquoise background with Happy Easter written in the middle. Surrounding the text is a ring of yellow, pink and lilac flowers and mini chocolate eggs

ALT A turquoise background with Happy Easter written in the middle. Surrounding the text is a ring of yellow, pink and lilac flowers and mini chocolate eggs

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We’re here if you need help with an emergency repair this festive season. Between now and 8am on Thursday 2 January, please call your regional repair line, which you'll find listed here 👉ow.ly/P8A050UuRJW You can log non-urgent repairs via our website too.
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If you need to report an emergency repair over the bank holiday, please call our 24-hour helpline: 0800 131 3348. You can also report routine repairs online: ow.ly/V1wZ50M0QmS Messages sent via social media will be responded to on Tuesday 27 August.
Image: For emergency repairs call: 0800 131 3348. For routine repairs visit our website: www.sanctuary.co.uk

ALT Image: For emergency repairs call: 0800 131 3348. For routine repairs visit our website: www.sanctuary.co.uk

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We’re currently experiencing technical issues at our call centre, so caller waiting times may be longer than usual. We're really sorry about this. While we’re working hard to fix the problem, you can still use our website to report any routine repairs: ow.ly/QEAM50SHZ7h

Report, cancel or rearrange a repair | Sanctuary

You can easily report any damages to your property online. This includes routine maintenance or wear and tear, as well as accidental or malicious damage. You can also follow up on existing repairs by...

sanctuary.co.uk
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Today marks the seventh anniversary of the fire at Grenfell Tower. We’re remembering the 72 people who lost their lives and thinking of everyone affected by the tragedy. ow.ly/xqWn50SibFX
Green heart shape on white background

ALT Green heart shape on white background

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We're really sorry - the phone lines have gone down in our call centre. We're working hard on a fix, but in the meantime please report all repairs on our website and note in the description if it's an emergency: sanctuary.co.uk/information-…

Report, cancel or rearrange a repair | Sanctuary

You can easily report any damages to your property online. This includes routine maintenance or wear and tear, as well as accidental or malicious damage. You can also follow up on existing repairs by...

sanctuary.co.uk
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Pleased to say our phone lines are now working again, but there may be longer wait times than usual, so if possible please continue to report routine repairs on our website.
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