Over the past week, I had a bit of a scare when my
@Topstep funded accounts were flagged and deactivated for suspected hedging activity.
After continued communication and a thorough review by their Risk Team, my accounts are now being reinstated with balances fully restored. The flag was ultimately determined to be incorrect.
Huge thanks to Risk Manager Jasmine and CS team member Emily for taking the time to revisit the case and see it through.
This kind of transparency and follow-up goes a long way. Platforms grow, processes evolve.
How a prop firm handles that growth is what builds lasting trust with traders in it for the long game.
One potential suggestion for the future,
@michaelpatak:
Consider adding a feature that alerts or blocks traders from opening conflicting positions across accounts or tabs. It could help prevent accidental violations and support traders working hard to stay within the rules.
Grateful to be back and ready to trade. Appreciate the support and accountability!!
#Topstep #propfirm #futures #trading #riskmanagement
#TradersHelpingTraders #ITG #IndieTradersGuild
Hi
@MichaelPatak I just received a really concerning account-related email from Topstep after-hours on a Friday with no prior warning. It involves potential forfeiture of my accounts and has left me extremely stressed going into the weekend.
I’ve already replied to the email, but this is urgent. Could someone from the team please reach out to me directly via DM to help resolve this as soon as possible?
Thanks you!!!
@Topstep @TopstepTV @TopstepNick