Trusted advisor and impact partner delivering innovation in #IntelligentAutomation, #Ai, #ML, #IDP, #RPA, #BPM, #CognitiveCapture, #DecisionAutomation, #Cloud
Joined November 2023
- Tweets 341
- Following 418
- Followers 110
- Likes 95
13 Photos and videos
Pinned Tweet
Mar 9
Meet Infocap Live at HIMSS 2026: Streamlining Identity, Income, and Eligibility at Scale
hubs.li/Q0462B6G0
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Jun 12
Payers are using AI to deny claims faster than ever. Rural hospitals are still buried in fax machines and manual queues. On Healthcare Reimagined, Dan Keldsen and Jon Myer dig into this David vs Goliath dynamic—and how automation can help. Listen: hubs.li/Q04jGFwT0
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Jun 11
Your automation is only as strong as what happens when it stops.
If exceptions route to a generic queue with no context, SLA, nor feedback loop, you don’t have human-in-the-loop strategy. You have backlog.
Let's close that gap. hubs.li/Q04jLv000
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Jun 9
What if being “behind” on health IT is actually rural health’s best strategic advantage? On Healthcare Reimagined, Dan Keldsen and Jon Myer talk slingshot strategies, automation, and how rural hospitals can skip legacy baggage entirely. Listen: hubs.li/Q04jGNm00
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Jun 8
The bottleneck in most automated intake processes is not the automation. It is the exception queue nobody designed.
Let's fix that: hubs.li/Q04jL9yL0
#ExceptionHandling #Automation
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Jun 8
Better verification doesn't slow eligibility down. It speeds up legitimate applicants and flags the ones that actually need review. hubs.li/Q04hz3Nc0
#ProgramIntegrity #FraudDetection
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Jun 5
Six questions. Every eligibility determination should answer all of them.
Most systems answer some of them, some of the time.
The ones left unanswered show up in audits.
hubs.li/Q04hzs7Y0
#ProgramIntegrity #FraudDetection
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Jun 5
More automation volume = more exceptions. If your routing logic is "send it to the queue," that math works against you fast.
Here is how to design for it: hubs.li/Q04jLl1x0
#HumanInTheLoop #OperationsLeadership
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Jun 4
Prior auth shouldn’t be a slow-motion denial engine, but for rural providers buried in fax queues, it often is. Infocap’s Dan Keldsen joins Healthcare Reimagined to break down the appeal “deadline trap” and how automation helps teams fight back. Listen: hubs.li/Q04jGWlx0
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Jun 4
An altered paystub. A fabricated income figure. A caseworker who followed every step. This is an architecture problem, not a staffing one. hubs.li/Q04hB2gJ0
#ProgramIntegrity #GovernmentHealth #FraudDetection
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Jun 3
AI in eligibility workflows without governance is a liability. Confidence thresholds, exception routing, audit trails: this is what it takes. hubs.li/Q04hz58g0
#BenefitIntegrity #EligibilityVerification
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Jun 3
Human-in-the-loop done right means reviewers see extracted data, flagged fields, and case history, not just a PDF and an error code.
Read the full breakdown: hubs.li/Q04jLknr0
#IntelligentDocumentProcessing #WorkflowDesign
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Jun 2
Automation handles 90% of your volume. Who handles the rest, and with what context?
If the answer is "a shared inbox and a spreadsheet," read this. hubs.li/Q04jLd4s0
#DocumentAutomation #HumanInTheLoop
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Jun 2
Rural hospitals are buried in fax machines and manual denial queues—but that tech lag might actually be their biggest advantage. Infocap’s Dan Keldsen joins Jon Myer to talk rural health, prior auth, and human-centric automation. Listen to the conversation: hubs.li/Q04jGJgH0
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Jun 1
6 questions every eligibility determination should answer. Most systems answer some, some of the time. The rest show up in audits. hubs.li/Q04hB2H80
#BenefitIntegrity #EligibilityVerification
May 29
Unified intake doesn't mean shutting down channels. It means one backbone behind all of them. See how it's built. hubs.li/Q04gtWgT0
#ProcessAutomation #DocumentIntake #HealthcareOperations
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May 28
Collecting documents is not verifying them. Most eligibility systems do one. Neither. Read why it matters: hubs.li/Q04hzWm-0
#BenefitIntegrity #Medicaid #EligibilityVerification
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May 27
"How many requests came in today by process type?"
For most intake teams, that is a surprisingly hard question to answer.
It should not be. Read how a unified inbound strategy gives you that visibility and what it takes to build one.
hubs.li/Q04gpkyb0
#ProcessAutomation #DocumentIntake
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May 26
Straight-through processing is not "automate everything." It's knowing exactly when not to.
Read the framework: hubs.li/Q04gpntq0
#IDP #BusinessRules
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May 26
Human-in-the-Loop Done Right: Managing Exceptions Without Slowing Everything Down
hubs.li/Q04hWcM70
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May 25
Intake fragmentation isn't a tech failure. It's an architecture failure. One intake layer for every channel changes everything.
hubs.li/Q04gpmrX0
#ProcessAutomation #DocumentIntake #OperationalExcellence
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