We're here Monday-Saturday, 9am - 6pm answering questions on all things JustGiving.com. Find help here justgiving.com/help or drop us a tweet.
Joined March 2013
- Tweets 10,424
- Following 2,149
- Followers 4,385
- Likes 42
4 Photos and videos
26 Jan 2021
Need help? We're here for you 🙋♂️ Our Customer Support team are on hand Mon-Sat (9am - 6pm).
To find answers to most questions, head to our help area: just.ly/3ommBpw
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26 Jan 2021
@kayley_sinclair Hi Kayley, thanks for getting in touch! We have followed you so you can DM us your query 👍
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11 Jun 2020
@clarkieCFC Hi There, Can you please DM us your page link and email linked to the account and i can look into this for you.
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10 May 2020
@medicisal Hi there, so sorry to hear this, please DM me your page link and email and i can get the message off.
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13 Apr 2020
@ClassicJunkie72 Unfortunately I can't see any links in our thread, could you please resend and I can look in to this, thanks.
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13 Apr 2020
@ClassicJunkie72 Hi there, could you please send me your page link so that I can look in to this for you :)
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20 Mar 2020
@ins4newolf hi 🖐😊, we can help sort this out asap! You can either close yourself or we can 👍
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JustGiving Help retweeted
29 Nov 2018
🤖We're pleased to confirm that the site is now up and running again.
Everyone at JustGiving would like to thank you for your patience and apologise for any inconvenience that the site outage may have caused.
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29 Nov 2018
The site is starting to run as normal. Most people will now be able to access their pages and make donations successfully, but we'll update you again soon.
Thank you again for your ongoing patience.
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29 Nov 2018
*Latest website update*
Our team are hopeful that we'll be up and running again in the next few hours ⏱️
We know that time is of the essence here - we're really sorry to those of you trying to access and donate to pages for your amazing causes. Thanks for your ongoing patience.
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29 Nov 2018
We are currently experiencing an error stopping some people from accessing JustGiving. This is being fixed so you'll be able to use JustGiving again as soon as possible
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5 May 2018
Good morning! 😃 Just a quick one to let you know that our help desk is closed for the Bank Holiday weekend, but we’ll be back on Tuesday at 9am!
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15 Dec 2017
@MoneyMakin_Matt This is not a JG page I'm afraid so I'm unable to but I'm sure the guys over at GoFundMe will be happy to
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24 Jun 2017
@TonosaurusRex I've just followed you, can you DM me the email address you created the page with and the web address you'd like!
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15 May 2017
Hi Rebecca, sorry about this problem, glad it's showing now :)
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8 May 2017
Hi Lillie, I've followed you. Could you DM me the email address you donated with and I'll take a look.
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25 Apr 2017
Hi! I can see your response to my colleague's email on Thursday of last week. I'll get someone to look into this for asap!
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24 Apr 2017
No problem! Please let us know if we can help with anything else.
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